Quality Coordinator

Eurofins Scientific; Needham Market; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Job Description

This is a great opportunity to join Eurofins Food Testing division working within the Microbiology team as a Quality Coordinator. The purpose of this role will be to be responsible for the maintenance and improvement of the Quality Management System and maintenance and extension of all accreditations at a local level. To inspire and drive a culture of outstanding Quality to exceed the requirements of our customers and embrace our core organisational values.

Please note this is a full-time role working 37.5 hours per week - Monday to Friday 09:00 till 17:00. This role has the flexibility to be hybrid.

Key Responsibilities

• Maintain the document control system for site-specific documentation.
• Prepare and amend Quality documentation as required.
• Ensure that customer complaint investigations and client queries are investigated and resolved in a timely manner in conjunction with Laboratory Management and the Customer Services team.
• Carry out internal test method audits, system audits and ensure audit programs are adhered to.
• Ensure that corrective actions assigned during internal and external auditing are completed.
• Ensure all equipment records, calibration and monitoring is carried out by relevant laboratory staff and that appropriate records are maintained.
• Conduct Quality inductions for new staff and ensure that staff are trained and aware of their responsibilities in respect of Quality Management Systems.
• Assist with training of laboratory staff in internal auditing, non-conforming work investigation and root cause analysis.
• Ensure that external proficiency scheme samples are tested and reported accurately, including timely investigations into unsatisfactory results, in conjunction with Laboratory Management.
• Ensure that Internal Quality Control is maintained and acceptable.
• Collate information and reports and carry out trend analysis for the Annual Management Review meeting.
• Raise non-conforming work issues related to Quality and investigate using root cause analysis where assigned.
• Provide the monthly Quality KPI report to the site management, the Director of Technical and Quality and the Technical and Group Microbiology Quality Managers.
• Gather pre and post-audit information for external audits and submit data to the accreditation/certification body.
• Participate in and facilitate external laboratory audits, e.g. UKAS, RSA.
• Liaise with third-party suppliers on relevant areas e.g. equipment calibration.
• Escalation of issues affecting Quality performance to Group Quality Managers and Director of Technical and Quality.
• Any other duties necessary to ensure the quality of results and service to the customers as designated by the Group Quality Manager/ Director of Technical and Quality.

Qualifications

• Degree in chemistry / microbiology or related discipline and relevant experience of quality systems.
• Excellent working knowledge of Food Microbiology / Chemistry laboratories accredited to ISO17025/RSA.
• Experience of working in a UKAS accredited laboratory.
• It will be of advantage to have worked in a quality position previously.
• Good IT skills, Word, Excel & LIMS.
• Excellent analytical skills.
• Good auditing skills.
• ‘Can do’ attitude and be able to deliver change through people management skills.