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Join a leading LegalTech firm as a Quality Coordinator in London, where you'll handle customer complaints, drive service quality initiatives, and develop retention strategies. Ideal candidates have a Law background, exceptional communication skills, and a proactive mindset. Enjoy a competitive salary and an excellent benefits package in a hybrid work environment.
“We have a great reputation. I’m one of the reasons why.”
Quality Coordinator, Battersea office
About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market-leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.
Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.
Meet the Quality team
We’re a leading authority in the LegalTech space, and our Quality Team is the detail-oriented specialists ensuring everything we say, do, and deliver reflects our professional expertise globally.
From our end-to-end product UX to our best-practice approach to documentation, to the evolving ways we negotiate and make decisions, our team is committed to applying a lens of holistic quality and meticulous detail to everything we do. Driven by a user-centred approach to design, the Quality Team harnesses an insightful understanding of human behaviour, ensuring every experience feels human and memorable, keeping people coming back for more.
What you'll do
What you'll bring
LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some but not all of the requirements above, we encourage you to still submit your application.
What you'll get
On top of a competitive salary, we also offer an excellent benefits package:
Life at LEAP
LEAP is all about impact, growth, and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other, and driven by the difference we can make together.
LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership, and so much more.
We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture, and we’re committed to empowering LEAPsters with resources and ongoing support. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.
Explore the role further
Discover the human side of cutting edge LegalTech.
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Closing Date: Friday 18th July, 2025
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible