Quality Coordinator

Staffline; England; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading staffing agency is seeking a Quality Coordinator to join their Leighton Buzzard team. The role involves ensuring product quality, handling customer complaints, and supporting cross-functional collaboration to maintain strong customer relations. The ideal candidate will have a minimum of one year’s experience and a passion for delivering quality products. Competitive salary and additional benefits included.

Benefits

Pension Scheme

Flexible holidays

Health Cash Plans

Wellbeing and Healthy Living programme

Qualifications

• Experience in a similar quality role.
• Ability to maintain strong customer relations.
• Knowledge of QMS and quality disciplines.

Responsibilities

• Collaborate to resolve quality issues.
• Handle customer complaints effectively.
• Maintain oversight of site KPIs.

Skills

Quality product delivery

Problem-solving

Cross-functional collaboration

Customer satisfaction

Operational discipline

Education

Minimum 1 year experience in a similar role

Tools

Microsoft Office Suite

Job description

Overview

Job Title: Quality Coordinator

Location: Leighton Buzzard

Salary: £35,000

Contract Type: Permanent

Responsibilities

• Collaborate with other functions to support operations when product quality issues are detected.
• Handle Customer Complaints.
• Maintain strong relations with our customers to ensure all product specifications are clearly understood.
• Deliver on customer quality commitment. Improve Quality feedback. Understand customer needs, specification & expectations.
• Demonstrate and lead problem solving efforts via proven root cause investigation methods.
• Collaborate with suppliers as a view towards our mutual commitment. Work with suppliers when challenges occur. Understand supplier needs, specification & expectations.
• Quality Control (Internal Non-Conformities)
• Support communication with use of defined tools e.g. Ishikawa, 5-why, 8D etc.
• Apply a structured approach to situations so that steps and actions are clear for all interested parties, e.g. plan, do, check, act.
• Maintain oversight of Site KPIs, particularly, but not limited to: Cost of Quality; Blocked Stock; Customer Satisfaction.
• Change Management: Ensure the facility remains connected with ECRs impacting the products & processes connected with the site operations. Work with local teams including Group functions, to ensure successful completion of changes.
• Support the review of planned and unplanned changes for approval, including new equipment SAT approval.
• Support: Internal Audits, Validations, pFMEA, Metrology, Document Control.

Education, Knowledge, Skills, Experience

• Minimum 1 year experience in a similar role.
• Keen on only delivering Quality products to our customers supported by the use of effective systems.
• Proactively seek out best practices and process innovations.
• Skilled to support across different functions to continuously improve defect reduction.
• Can understand how customer requirements are met through the operation of efficient & effective processes.
• A solution finder to ensure actions are taken in a timely manner.
• Demonstrate ability to work collaboratively and cross functionally.
• Has structured approach to situations so that steps and actions are clear for all interested parties, e.g. plan, do, check, act. Support communication with use of defined tools e.g. Ishikawa, 5-why, 8D etc.
• Consider Health & Safety in everything I do.
• A practitioner in operational discipline by ensuring correct processes/methods/tools are applied.
• Knowledge of QMS requirements.
• Knowledge of Quality disciplines in an Operational environment, preferably high-volume manufacturing.
• Knowledge of standard Quality KPI measures, including quality monitoring (track & trend), Quality tools & techniques, and Statistical analysis.
• Good experience in Microsoft Office applications, especially Excel

Additional benefits

• Pension Scheme
• Flexible holidays with 25 days Annual Leave plus bank holidays
• Christmas/New Year Shut Down Week
• Health Cash Plans
• EAP
• Wellbeing and Healthy Living programme
• Financial and Legal Wellbeing programme
• Discounts at numerous Supermarket Shopping
• Access exclusive deals and discounts on products or services

For further details, please contact Nick Sollis – 01453 829767 or email your cv [e-mail]

Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few.

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.