Quality Controller

AAH Pharmaceuticals; West Midlands; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Long service awards

Death in service

Discounted shopping platform

Employee assistance programme

Training and progression opportunities

Onsite parking

Job summary

AAH Pharmaceuticals is seeking a branch administrator to support daily operations at our West Midlands site. You will handle admin tasks, data entry, reports, and scheduling, ensuring smooth, compliant operations and timely communication across teams.

The role requires good IT skills (WMS, MS Office), clear written and verbal communication, and a willingness to learn. Benefits include holidays, pension, and career development opportunities.

Qualifications

• Good IT system knowledge, esp. WMS, Word, Excel, PowerPoint.
• Clear communication and exemplary written output.
• Excellent problem solving to resolve queries.
• Ability to prioritise and organise own workload.
• Good numeracy and literacy skills.
• Effective team player.
• Previous Good Distribution Practice experience.
• Previous warehouse administration experience.
• Organising and storing information in paper and digital form.
• Timely handling of queries and tasks.
• Committed to learning and continuous improvement.

Responsibilities

• Act professionally resolving queries and investigate and resolve queries promptly.
• Direct activities to maintain efficiency and compliance with policies.
• Ensure excellent customer experience for site visitors.
• Manage day-to-day fulfilment to meet site requirements and supervisor tasks.
• Manage diaries, meetings and events.
• Produce routine reports and manage records.
• Handle workload and data entry, prepare reports for management.
• Keep up to date with branch and company messages.
• Understand and adhere to company policies and procedures.
• Follow GMP, GDP and MHRA guidance where applicable.
• Adhere to SOPs, WIs and regulatory requirements.

Skills

Clear communication

Problem solving

Prioritization

Numeracy

Team player

GMP experience

Warehouse administration

Data & records handling

Learning mindset

Tools

WMS

Microsoft Word

Excel

PowerPoint

Job description

About The Role

You will play an essential role within the branch support function helping us to be the largest distributor of pharmaceutical and healthcare products to our customers. As an administrator you will be accountable for ensuring that the site runs smoothly from an administrative perspective, providing essential administrative support within the organisation, ensuring smooth and efficient operations. Together we will continue to deliver an efficient, safe and vital healthcare service to our customers

Permanent Contract - Monday to Friday 06:00-14:15 or 07:45-16:00 (Times may Vary) - £13.18 per hour!

Accountabilities

• Act Professionally resolving queries, Investigate and resolve queries in a timely manner through asking the right questions, utilising the information on the system and liaising with the relevant teams
• Directs activities and functions to maintain efficiency and compliance with company policies
• Ensure excellent customer experience is provided for site visitors
• Manage day-to-day fulfilment to meet site requirements, or other specific tasks as determined by your Supervisor/Line Manager
• Manage diaries, meetings and events
• Produce routine reports as required, manage diaries, meetings, appointments and records
• Be accountable for managing your own workload, performing data entry tasks and preparing reports for management
• Ensure that you remain up to date with all key branches and company messages
• Take accountability to understand company policies and procedures
• Adherent to safe working practices including all Company Health & Safety and security procedures
• Adhere to Business Operating Procedures, SOPs and WIs within the branch to ensure compliance with regulatory requirements
• Particularly adhere to the principles of current Good Manufacturing Practice, Good Distribution Practice and MHRA guidance as well as all other Regulatory requirements if needed

Benefits

• 20 days holiday rising to 25 over 5 years plus bank holidays
• Company Sick Pay
• Pension Scheme
• Long Service Awards
• Death in Service
• Discounted Shopping Platform
• Employee Assistance Programme
• A full range of development opportunities including apprenticeships, on the job training and management qualifications, including our step into management programme, regional or even Head office roles- the opportunities are endless
• Onsite parking with excellent working conditions and transport links. (Check out the map to find our exact location).

About You

• Good working knowledge of all IT systems (especially WMS, Microsoft Word, Excel and PowerPoint)
• Clear communication skills; a comfortable telephone manner and exemplary written output
• Excellent problem-solving skills and tenacity to resolve queries
• Ability to prioritize and organize your own workload
• Good numeracy and literacy skills
• Effective team player
• Previous Good Distribution Practice experience
• Previous experience of warehouse administration
• Preparing, organizing and storing information in paper and digital form
• Dealing with queries in a timely manner
• Dedicated to learning new knowledge and skills, encouraging feedback and demonstrating continuous improvement

About Us

You will play an essential role within the AAH branch helping us to be the largest distributor of pharmaceutical and healthcare products to our customers. we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP's. We work collectively to make a difference working with our ICARE values to create a culture we can be proud of. We don't believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good.

We are an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.