Quality Controller

Harrods; London Borough of Hammersmith and Fulham; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Extensive pay and benefits package

Career development opportunities

Job summary

Harrods is seeking a Quality Control Associate for our state-of-the-art Service Centre in London. You will inspect final stages of the service journey, ensuring perfection in both performance and appearance for high-end watches.

This on-site role requires a meticulous eye, collaboration, and the ability to train new starters while supporting workshop operations and administrative tasks in a fast-paced luxury environment.

Qualifications

• Experience in quality control within luxury watchmaking.
• Familiarity with Rolex service standards and timing tests.
• Strong attention to detail and precision in handling movements.

Responsibilities

• Perform final quality control on all watches, including cases, bracelets, and movements.
• Check and validate timing tests before sign-off to ensure accuracy.
• Ensure work meets Rolex service standards for quality, lead time and cost.
• Carry out Rolex Quick Service tasks such as bracelet, strap, and link adjustments.
• Train new starters within the department to maintain consistent standards.
• Provide administrative support to the workshop team and follow policies.

Skills

Quality control

Attention to detail

Mechanical watch knowledge

Excel

Word

Problem solving

Team collaboration

Customer expectations

Tools

Microsoft Excel

Microsoft Word

Job description

In Harrods Fine Watches, precision is everything. Our clients expect every timepiece to be flawless and that means quality control at the highest possible standard. Reporting to the Oyster Team Manager, the Quality Control Associate will play an essential role in our brand-new, state-of-the-art Service Centre, ensuring every watch leaving the workshop meets the exacting standards of both Rolex and Harrods.

About the Role

As part of the Quality Control team, you’ll be responsible for inspecting the final stages of the service journey to guarantee perfection in both performance and appearance. This is a hands-on role that requires technical skill, a meticulous eye for detail, and a commitment to delivering excellence for our discerning clientele.

In addition to this, you will be responsible for the following:

• Performing final quality control on all watches, including cases, bracelets, and internal movements
• Checking and validating timing tests before sign-off
• Ensuring all work meets Rolex service standards for quality, lead time, and cost
• Carrying out Rolex "Quick Service" tasks such as bracelet, strap, and link adjustments
• Training new starters within the wider department to uphold consistent standards
• Providing administrative support to the workshop team
• Following all relevant Harrods and Rolex policies and procedures

This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be self‑motivated, well‑organised, and collaborative, with a focus on accuracy and technical excellence. A passion for fine watchmaking and a commitment to quality are essential, as is the ability to work as part of a team in a fast-paced, high-standards environment.

You will also:

• Have Level 20 Rolex Accreditation (desirable) and basic mechanical watch movement knowledge
• Understand luxury customer expectations and requirements
• Possess strong problem-solving skills and the ability to concentrate on detailed tasks
• Be proficient in Microsoft Excel and Word

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we will do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent Department: Watchmaking & Workshop (Yana Nikodimova)

We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.