Quality Control Officer

Future Recruitment; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading packaging firm seeks a dedicated Quality Control Officer to maintain product standards and support production excellence. This role involves conducting inspections, record-keeping, and resolving quality issues. Ideal candidates have experience in quality assurance within manufacturing or packaging and possess strong analytical and communication skills. The position is located in Derby, UK.

Qualifications

• Solid understanding of ISO and BRC quality frameworks.
• Demonstrated experience in handling customer complaints.
• Comfortable working autonomously or as part of a team.

Responsibilities

• Conduct in-process and final product inspections.
• Maintain detailed quality logs and reports.
• Resolve quality issues and customer complaints.
• Train staff on quality procedures.

Skills

Attention to detail

Knowledge of quality frameworks

Communication skills

Analytical skills

Proficiency with spreadsheets

Education

Experience in quality control

Tools

Quality tracking software

Inspection tools

Job description

Social network you want to login/join with:

Our client is a market leader with an international customer-base, serving a broad range of customer sectors. Products include flexo & digital printed self-adhesive & in-mould labels, sleeves, packaging, cartons, premium decoration, creative design, and branding. Ethical and environmental responsibility is at the heart of all global operations.

They are now looking for a dedicated Quality Control Officer to support production excellence and uphold product standards. You will play a key role in maintaining quality throughout all stages of production.

Primary Duties

• Inspection & Verification - Carry out in-process and final product inspections to verify conformity with technical and aesthetic specifications.
• Record Keeping - Complete and maintain detailed quality logs, including non-conformance reports, audit records, and corrective action documentation.
• Production Oversight - Observe manufacturing activities to ensure compliance with operational procedures, hygiene standards, and customer protocols.
• Issue & Complaint Resolution - Detect and document quality issues or deviations.
• Log and investigate customer complaints - Support root cause investigations and assist in implementing corrective/preventative actions.
• Collaborate with internal teams to ensure timely resolution and customer follow-up.
• Calibration & Equipment - Confirm that measurement tools and inspection devices are functioning correctly and are regularly calibrated.
• Interdepartmental Support - Act as a liaison between quality, production, and service teams to manage and resolve quality-related challenges.
• Training - Assist in training production and operational staff on quality procedures and incident handling protocols.
• Improvement Initiatives - Identify trends in non-conformance, suggest solutions, and participate in continuous improvement efforts to enhance overall product integrity and reduce waste.

Candidates Profile:

• Sharp eye for detail and accuracy
• Solid understanding of industry-relevant quality frameworks (e.g., ISO, BRC)
• Confident communicator, both written and verbal
• Analytical mindset with a proactive approach to problem-solving
• Able to work autonomously or within a team
• Comfortable using spreadsheets and quality tracking software

Experience & Qualifications:

• Background in a quality-focused role, preferably within printing, packaging, or manufacturing
• Demonstrated experience with customer complaint handling and resolution
• Familiarity with inspection tools, technical specs, and documentation
• Exposure to print and label processes is advantageous
• Training in internal auditing or quality systems is a plus