Quality Control Auditor

OU Health; Glasgow; On-site; GBP 30,000 - 50,000; Full time

Job summary

OU Health is seeking a Quality Control Auditor in Glasgow to maintain high standards across claims processes. Ideal candidates will possess technical expertise in building construction, be proficient in digital tools, and demonstrate strong communication skills. This role offers competitive remuneration and opportunities for professional development through comprehensive training.

Benefits

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Private healthcare plan

Life assurance

Employee assistance programme

Voluntary flexible benefits

Qualifications

• Demonstrable knowledge of building construction and defect diagnostics.
• Proficient in IT tools including Outlook, Excel, and Word.
• Proactive approach to identifying and resolving complex issues.
• Ability to adapt communication style for diverse audiences.

Responsibilities

• Auditing claim files to ensure regulatory compliance and best practices.
• Liaising with contractors and stakeholders to resolve discrepancies.
• Identifying trends and opportunities for improvement.

Skills

Technical expertise in building construction

Digital proficiency

Analytical mindset

Exceptional communication

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Quality Control Auditor

Job Location: Glasgow

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Quality Control Auditor in Glasgow.

As a Quality Control Auditor, you'll play a vital role in maintaining high standards across our claims handling processes, with a particular focus on leakage, compliance, and customer outcomes. Your primary responsibility will be auditing claim files to ensure they align with internal procedures, regulatory requirements, and FCA guidelines.

You'll review case files for accuracy, completeness, and adherence to best practices-identifying trends, inconsistencies, and opportunities for improvement. When issues arise, you'll use your technical knowledge and confident communication skills to challenge decisions and support corrective actions.

A key part of your role involves liaising with contractors and internal stakeholders to clarify file content, resolve discrepancies, and ensure that all parties are aligned on expectations and outcomes. Your ability to build constructive, professional relationships will be essential in driving continuous improvement.

This role is ideal for someone with a sharp eye for detail, a methodical approach, and a passion for upholding high standards. You'll be confident in challenging assumptions, committed to regulatory compliance, and motivated by the opportunity to enhance both individual and team performance.

The skills you will have when you apply:

• In-depth technical expertise: You'll need to possess solid, demonstrable knowledge of building construction, design intricacies, and defect diagnostics, with hands-on experience in property repairs-whether from a claims handling background or a contractor role.
• Digital proficiency: You must be adept with core IT tools-particularly Outlook, Excel, and Word-ensuring confident, efficient digital communication and documentation.
• Analytical mindset: A proactive, methodical approach to identifying and resolving complex issues is essential, with a readiness to act decisively and independently.
• Exceptional communicator: You'll bring clarity and precision to both written and spoken communication, adapting your tone and style to suit diverse audiences and contexts.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we'll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary flexible benefits - green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now - we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.