Quality Control Analyst, Consumer Investments - Pennington, NJ

Bank of America; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Quality Control Analyst to evaluate and enhance the execution of processes within their Consumer Investments team. This role requires strong analytical capabilities and attention to detail to ensure adherence to regulatory standards while promoting efficient operations. Ideal candidates possess effective communication skills and the ability to manage multiple tasks in a high-volume environment, contributing to the success of the team.

Benefits

Industry-leading benefits

Access to paid time off

Qualifications

• Must be in job codes Operations Generalist, Operations Specialist, or similar.
• Customer Service experience preferred.
• Knowledge of Merrill systems and applications is a plus.

Responsibilities

• Evaluate and provide feedback on process execution.
• Review account-level activities and provide feedback.
• Ensure adherence to internal policies and procedures.

Skills

Organizational skills

Time management

Attention to detail

Analytical skills

Problem solving

Communication skills

Education

Bachelor's degree or equivalent preferred

Job description

Quality Control Analyst, Consumer Investments - Pennington, NJ page is loaded

Quality Control Analyst, Consumer Investments - Pennington, NJ

Apply locations Pennington time type Full time posted on Posted 3 Days Ago job requisition id 25025617

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Quality Control Analyst evaluates and provides feedback on the execution of processes handled by the Consumer Investments Operations and Life Services teams to help ensure adherence to and proper execution of internal policies and procedures. Specifically, the analyst is responsible for reviewing a sample of account-level activities fulfilled by associates, and in turn providing consolidated and valuable feedback to help front-line units assess performance and coach associates. To be successful in this role, the analyst must maintain knowledge of the Consumer Investments Operations business structure, as well as knowledge of industry regulations and Merrill’s internal policies and procedures. Additionally, it is critical for the team to create strong partnerships, maintain productivity levels on a monthly basis, and ensure prompt and accurate results.

Required Qualifications:

• Strong organizational, time management and teamwork skills
• Attention to detail and follow through on assignments
• Ability to multi-task and independently prioritize his/her workload
• Demonstrate a cooperative and professional work attitude
• Capable of multi-tasking and working efficiently under stress and high volume
• Strong organizational, time management and teamwork skills
• Strong analytical, negotiation and problem solving skills
• Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge
• Demonstrate excellent verbal, written and listening skills
• Understand and demonstrate cultural awareness, integrity and ability to work as part of a team
• Must currently be in a one of the following job codes to be considered for this opening: Operations Generalist (BQ209) and Operations Specialist (BQ208), Solutions Specialist (BQ221), Internal Support Specialist (BQ206), Research and Resolution Specialist (BQ204)

Desired Qualifications:

• Customer Service and/or call center experience preferred
• Knowledge of Merrill systems, products and applications

Enterprise Job Description:
The Quality Control Analyst is responsible for monitoring, reviewing and evaluating all processes handled by the select teams and ensuring compliance to all FINRA, SEC, Firm Policies & Procedures and Team desktop procedures.

Additional Skills Used:

• Attention to Detail
• Measurement Effectiveness
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Technical Documentation
• Analytical Thinking
• Business Operations Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Result Orientation
• Business Process Analysis
• Customer Service Management
• Customer and Client Focus
• Data Collection and Entry
• Data Quality Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Princeton Place At Hopewell Bldg. 4 (NJ2140)Pay and benefits informationPay range$26.93 - $32.98 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.