Quality & Compliance Officer

Get Set UK; Chelmsford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Health benefits

Counselling service

Pension with salary sacrifice

IncentFit

Discounts

Job summary

Get Set UK is seeking a Quality and Compliance Officer to audit IPS-related work in Essex, ensuring adherence to contracts, standards and values. You will produce clear reports, design action plans, train staff, and monitor KPI progress while safeguarding customer data and following safety policies.

You will need to travel within Essex, hold a driving licence, and be ready to challenge practices with evidence and respect to drive improvements across teams.

Qualifications

• Experience of conducting audits against contractual or company compliance requirements
• Understanding of regulatory and contractual requirements in employment, education or welfare-to-work services
• Experience of writing accurate audit or monitoring reports that give others clear actions to take
• Experience of analysing data to identify trends and agreeing action plans in response
• Experience of influencing stakeholders and securing their agreement to compliance improvements
• Ability to prioritise several tasks and meet tight deadlines
• Written and verbal communication that explains findings and recommendations clearly
• Experience of using MS Office and data management systems for data entry, auditing and reporting

Responsibilities

• Carrying out audits and monitoring processes against contractual requirements, company standards and values
• Writing accurate audit reports, with clear remedial action plans where improvement is needed
• Tracking progress against contractual KPIs and raising it where standards are not being met
• Working with the Quality Manager to develop the audit framework and compliance processes
• Delivering training so colleagues understand compliance standards and put right areas of non-compliance
• Protecting customer data in line with our security practices, and working to our Health & Safety Policy

Job description

Quality and Compliance Officer

Every programme Get Set UK delivers comes with promises: to the people we support and in the contracts we deliver. As our Quality and Compliance Officer, you make sure we keep them. You will check how the work is really done and, where practice falls short of the promise, help teams put it right.

The opportunity

Your focus will be our Individual Placement and Support (IPS) contract in Essex. You will audit how the work is actually being done, measure it against our contractual obligations, industry standards and company values, and turn what you find into clear reports and practical action plans. Then you will help teams act on them through feedback, training and follow-up. This role means telling colleagues things they may not want to hear, and persuading them to change how they work rather than handing over a report and walking away. If you would rather not challenge how work is done, it may not be right for you. If you can do it fairly, with evidence and with respect, you could do well here.

What You'll Be Doing

• Carrying out audits and monitoring processes against contractual requirements, company standards and values
• Writing accurate audit reports, with clear remedial action plans where improvement is needed
• Tracking progress against contractual KPIs and raising it where standards are not being met
• Working with the Quality Manager to develop the audit framework and compliance processes
• Delivering training so colleagues understand compliance standards and put right areas of non-compliance
• Protecting customer data in line with our security practices, and working to our Health & Safety Policy

What You'll Need

You will travel within Essex, where our IPS contract is delivered. It is a large county, so we are looking for people already based there who hold a driving licence and have access to a vehicle.

• Experience of conducting audits against contractual or company compliance requirements
• Understanding of regulatory and contractual requirements in employment, education or welfare-to-work services
• Experience of writing accurate audit or monitoring reports that give others clear actions to take
• Experience of analysing data to identify trends and agreeing action plans in response
• Experience of influencing stakeholders and securing their agreement to compliance improvements
• The ability to prioritise several tasks and meet tight deadlines
• Written and verbal communication that explains findings and recommendations clearly
• Experience of using MS Office and data management systems for data entry, auditing and reporting

We have not set a qualification requirement. We are interested in what you have done and can evidence.

It would help, but is not required, if you also have:

• Knowledge of the Individual Placement and Support (IPS) model
• A recognised internal audit or quality assurance qualification
• Experience of delivering training to colleagues

What Good Looks Like In This Role

• Get it right: You uphold quality standards, policies and legal requirements in your daily work, encourage colleagues to do the same, and stay honest and fair when the findings are uncomfortable
• Deliver results: You review your own performance against your goals and feedback, take ownership when something goes wrong, and put measures in place so it does not happen again
• People and Communication: You build respectful, cooperative relationships across teams and communicate clearly and professionally, in writing and in person, so people know what happens next
• Business acumen: You are an expert in your field, apply that expertise to solve real problems, and keep up to date with developments in your area of work

Why join Get Set UK

Get Set UK is a UK people services business working across employment, education, skills, careers, wellbeing, employer partnerships and justice services. Our work happens in UK communities, delivered by local teams for the people, employers and schools we support. In this role, that means the Individual Placement and Support (IPS) service in Essex.

You would not be doing it alone. Get Set UK is part of Palladium, an international consulting and implementation business that operates in more than 50 countries. Palladium belongs to the Global Infrastructure Solutions Inc. (GISI) family of companies, which reported approximately $18 billion in annual revenue for 2025 and serves clients across more than 100 countries.

Your work stays local, with the scale and expertise of a wider group behind it.

We look for people who take responsibility for getting things right, follow through on what they say they will do, and treat colleagues with respect.

What You Get

• 25 days' annual leave plus bank holidays, increasing with service. For a full-time employee working five days per week in England, this normally equates to 33 days annually, five more than the statutory minimum.
• Entitlements are pro-rated where applicable
• Vitality health and wellbeing support, including GP services, mental health support and physiotherapy
• A confidential 24/7 Employee Assistance Programme, including up to six counselling sessions annually and legal, financial and debt guidance
• Workplace pension, with salary sacrifice available subject to eligibility and scheme rules, and access to a share buy scheme
• Up to £360 annually through IncentFit for eligible activities
• Wellbeing, retail, fitness, travel and mobile discounts, including 20% off eligible EE mobile plans

Safer recruitment

Get Set UK is committed to safer recruitment practices to help protect our colleagues and the people we support.

As part of our recruitment process, you will be required to provide a complete and accurate history of your employment and other relevant activity for the previous five years, including explanations for any gaps, together with referee details covering the previous three years.

Please ensure the information you provide is complete and accurate, as we may be unable to progress your application until our safer recruitment requirements have been completed.

Depending on the role, further pre-employment checks may include references, right-to-work checks, DBS checks and/or other appropriate vetting.

Eligibility and inclusion

You must have the full right to work in the UK. Sponsorship is not available for this role. Get Set UK is a Disability Confident and Equal Opportunity Employer. Reasonable adjustments are available throughout recruitment.