Team Leader

Get Set UK; St Albans; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

Vitality health and wellbeing support

Workplace pension with salary exchange

Share buy scheme

Perks incentives up to £360/year

Discounts (fitness, travel, EE plans)

Job summary

Get Set UK is seeking a Team Leader for the Connect to Work service in Hertfordshire. You will supervise a small specialist Supported Employment team while remaining directly involved in participant support, delivering IPS fidelity and outcomes.

The role requires travel across Hertfordshire; in year one you will manage a full caseload alongside leadership duties and progressively focus on complex cases and practice oversight.

Qualifications

• Substantial experience supporting people with disabilities or health conditions.
• Experience supervising or mentoring colleagues in employability or related services.
• Evidence of partnership working across multiple agencies, including health services.

Responsibilities

• Lead from the front, balancing day-to-day team leadership with frontline employment support.
• Provide structured supervision, mentoring and field-based support to develop practice.
• Ensure delivery remains focused on commissioned employment and sustainment outcomes, quality standards and IPS fidelity.

Skills

Leadership

Mentoring

Partnerships

Communication

Performance data

Education

Degree-level in health/social care/employment support

Management qualification / leadership training

Tools

Microsoft Office

Case management systems

Performance information systems

Job description

Team Leader - Supported Employment (Connect to Work)

Lead the team. Stay close to practice. Improve employment outcomes.

You will help lead our Connect to Work service across Hertfordshire, supporting people facing significant barriers to employment, including disability and mental or physical health conditions, to secure and sustain meaningful paid work.

This is a hands‑on leadership role. You will supervise a small specialist Supported Employment team while remaining directly involved in participant support. In year one, you will manage a full caseload alongside your leadership responsibilities, reducing over time to focus on complex participants and practice oversight. Delivery follows the Supported Employment model and IPS fidelity principles.

This is a regional role covering Hertfordshire, including St Albans, Watford, Hatfield, Borehamwood and the Dacorum/Hemel Hempstead area.

Before you apply: the essentials

• Substantial experience supporting people with disabilities, mental or physical health conditions, or other significant barriers to employment.
• Strong experience working directly with people experiencing mental ill health.
• Experience supervising, managing or mentoring colleagues in employability, health, social care, disability support or a related service.
• Evidence of partnership working across multiple agencies, including health services.
• Experience contributing to service development, implementation, promotion or improvement.
• Evidence of commitment, reliability and consistently delivering high standards of work.
• Evidence of delivering outcomes, targets, tasks, projects or agreed objectives.
• Ability to present your recent employment history clearly, including explaining gaps or short‑term roles during the previous five years.
• Confident working knowledge of Microsoft Office applications, with the ability to use case management systems, performance information and other digital systems.
• A full driving licence and ability to meet the role's travel requirements across Hertfordshire.

You will also need a degree‑level qualification or equivalent experience in health, social care, disability or employment support, plus a management qualification, equivalent experience or willingness to complete internal leadership training.

Useful, But Not Essential

• Direct experience delivering Supported Employment or IPS‑based services.
• Experience supporting employer engagement or inclusive employment practices.
• Experience contributing to fidelity or quality reviews.

The real job

You will lead from the front, combining day‑to‑day team leadership with frontline employment support.

You will provide structured supervision, mentoring and field‑based support, helping colleagues develop their practice while addressing performance or quality concerns when required. You will make sure delivery remains focused on commissioned employment and sustainment outcomes, quality standards and IPS fidelity principles.

In year one, you will also manage a full participant caseload. You will support people with complex barriers into sustainable employment and co‑work cases with colleagues where your experience can help resolve challenges or model good practice.

Partnerships are fundamental. You will work with health services, referrers, delivery partners and employers to create a joined‑up participant journey and integrate employment support with wider health and support services.

You will monitor case recording, data quality and performance information and work with performance and fidelity colleagues to identify where delivery needs to improve.

What Success Looks Like

Within your first 6-12 months, you should have helped establish a confident team with clear expectations, strong supervision and consistent Supported Employment practice.

Participants should receive person‑centred, strengths‑based support that leads towards meaningful paid employment and sustained outcomes.

Health services, referrers, employers and delivery partners should experience the service as joined‑up and responsive. Performance information, feedback and fidelity learning should result in practical improvements to delivery.

The working reality

This role deliberately combines leadership with frontline delivery. During year one in particular, you will need to balance a full caseload with supervision, partnership working, service development, performance and quality responsibilities.

Participants may have complex health, disability and employment barriers, and progress will not always be straightforward. You will need to support colleagues through difficult cases while maintaining your own delivery responsibilities and keeping employment outcomes in focus.

Travel across Hertfordshire is required. We will consider reasonable adjustments that enable you to meet the role's travel requirements. Regular travel across the delivery area remains essential.

What You Get

• 25 days' annual leave, increasing with service.
• Vitality health and wellbeing support, including GP services, mental health support and physiotherapy.
• 24/7 Employee Assistance Programme, including up to six counselling sessions a year and legal, financial and debt guidance.
• Workplace pension, with salary sacrifice available subject to eligibility and scheme rules.
• Share buy scheme.
• Up to £360 a year through IncentFit for eligible activities.
• Wellbeing, retail, fitness, travel and mobile discounts, including 20% off eligible EE mobile plans.

About Get Set UK

Get Set UK delivers employment, skills, apprenticeships, health and justice services, helping people overcome barriers and progress towards meaningful, sustainable employment. We are part of Palladium, a global impact organisation with more than 60 years' experience delivering programmes and solutions internationally.

Our values are Be Ambitious, Be Proud, Be Considerate, Be Inspiring and Own It, and they shape how we work with colleagues, participants and partners.

Recruitment process

We assess your CV and application against the minimum essential criteria and the evidence you provide. Keep your CV clear and concise and focus on what you personally did, owned, improved or delivered.

If shortlisted, the process may include a recruitment call or Teams conversation, role‑related questionnaire, assessment or testing, and a hiring‑manager interview with a task, presentation or practical exercise where relevant.

Get Set UK is committed to safer recruitment practices to help protect our colleagues and the people we support.

As part of our recruitment process, you will be required to provide a complete and accurate history of your employment and other relevant activity for the previous five years, including explanations for any gaps, together with referee details covering the previous three years.

Please ensure the information you provide is complete and accurate, as we may be unable to progress your application until our safer recruitment requirements have been completed.

Depending on the role, further pre‑employment checks may include references, right‑to‑work checks, DBS checks and/or other appropriate vetting.

Any offer is conditional on satisfactory applicable checks. Preparation, responsiveness and attention to detail matter throughout the process.

Eligibility and checks

You must have the full right to work in the UK. Sponsorship is not available for this role.

Get Set UK is a Disability Confident and Equal Opportunity Employer. Reasonable adjustments are available throughout recruitment.

Additional Information

We reserve the right to close applications early, so we encourage early applications. Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process. This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients. Get Set UK does not accept unsolicited CVs from agencies.