Quality & Compliance Manager

Right at Home; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading homecare provider in the UK seeks a Quality and Compliance Manager to ensure the delivery of excellent care services. This role involves supporting Franchise Owners to achieve high compliance standards and conducting training programs. Candidates should have significant social care experience and a QCF Level 5 qualification in health & social care. The position involves travel across the UK with a competitive salary and benefits.

Benefits

Salary of £45,000 + OTE

Travel expenses

Hotel booking card

Pension scheme

Salary sacrifice EV vehicle scheme

24 days holiday + bank holidays

Qualifications

• In-depth experience in the social care industry with high standards in CQC.
• Experience in implementing quality standards across multiple businesses.

Responsibilities

• Support Franchise Owners in recruiting quality Registered Managers.
• Conduct compliance audits to ensure offices meet CQC ratings.
• Develop and deliver Quality and Compliance training.
• Provide daily quality assurance and compliance support across the group.

Skills

Communication skills

Interpersonal skills

Organizational skills

Adaptability

Proficiency in Microsoft Office

Education

QCF Level 5 qualification in health & social care

Job description

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Are you a passionate social care professional ready to take the next step in your career?
Eager to apply your expertise in health and social care compliance to drive excellence?
Looking for a role with an employer who truly values quality and makes a difference?

Right at Home is an industry leading, nationwide, homecare provided specialising in delivering the highest quality care and support to Clients within their own home.

We have an exciting opportunity for an outstanding Quality and Compliance Manager who, working closely with the Head of Quality and Compliance, would have a very diverse role in supporting our Franchise Owners in delivering the best care and support and achieving Outstanding care.

Location:

Whilst this is a national role and a significant amount of travel is required the ideal candidate will be based within the South East England region as, as much as possible, offices in your portfolio will be in this region.

What do we offer?

• Salary of £45,000 + OTE
• Travel expenses
• Hotel business booking card
• Pension
• Salary sacrifice EV vehicle scheme
• 24 days holiday + bank holidays

Your duties and responsibilities

• Support Franchise Owners in recruiting high-quality Registered Managers.
• Stay updated on care sector and CQC changes, keeping Franchisees informed on best practices for achieving ‘Outstanding’ ratings.
• Review, update, and manage key documentation, policies, and procedures.
• Conduct on-site and remote compliance audits to ensure all offices meet at least a "Good" CQC rating.
• Guide new Franchisees and Registered Managers through office setup and CQC registration.
• Develop and deliver top-tier Quality and Compliance training for Franchisees, Registered Managers, and care staff.
• Organise Registered Manager Forums to provide training updates, legislative changes, and networking opportunities.
• Continuously refine processes to enhance service quality for Clients.
• Support senior management and collaborate with the Head of Quality and Compliance on quality assurance improvements.
• Provide daily quality assurance and compliance support across the group.

Qualifications & Experience

• In-depth experience and knowledge of the social care industry, with evidence of how you have met the highest standards with CQC and implemented into multiple businesses.
• QCF Level 5 qualification in health & social care or similar

Abilities, Skills & Behaviours

• Open-minded, adaptable with exceptional communication and interpersonal skills.
• Must be professional, approachable, and an active listener.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is essential.
• Requires travel across the UK for site visits; a valid UK driving licence is necessary.
• Must be highly organised with strong planning, prioritisation, and attention to detail.
• Able to act as a "critical friend," providing constructive feedback while supporting performance improvement.

Competitive Pay and Mileage

Competitive hourly rates plus mileage and additional benefits.

Training and Support

With fun and interactive employee training, regular 1-1 support and access to a real career pathway... the sky's the limit!

Feel Valued and Appreciated

We know that our CareGivers are the face of the company, so we ensure that we value our team – supporting them and helping them develop as well as recognising the amazing work they do!