Quality & Compliance Manager

Right at Home UK; London; On-site; GBP 45,000 - 52,000; Full time

Job summary

A leading homecare provider seeks a Quality and Compliance Manager to oversee and enhance care standards across franchises. This national role involves supporting Franchise Owners, ensuring compliance with regulations, and delivering quality training. The ideal candidate will possess deep knowledge of the social care sector, have a QCF Level 5 qualification, and be proficient in relevant software. Travel across the UK is required to conduct audits and support implementations, making effective communication and organizational skills essential.

Benefits

Travel expenses

Hotel business booking card

Pension

Salary sacrifice EV vehicle scheme

24 days holiday + bank holidays

Qualifications

• In-depth experience and knowledge of the social care industry, with evidence of achieving high standards with CQC.
• Experience of implementing processes into multiple businesses.

Responsibilities

• Support Franchise Owners in recruiting high-quality Registered Managers.
• Stay updated on care sector and CQC changes, informing Franchisees on best practices.
• Review, update, and manage key documentation, policies, and procedures.
• Conduct compliance audits to ensure offices meet 'Good' CQC ratings.
• Guide new Franchisees and Registered Managers through setup and registration.
• Develop and deliver training for Franchisees, Registered Managers, and care staff.
• Organise training updates and networking opportunities through Registered Manager Forums.
• Continuously refine processes to enhance service quality.

Skills

Communication

Interpersonal Skills

Organisational Skills

Critical Feedback

Attention to Detail

Adaptability

Education

QCF Level 5 qualification in health & social care

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Are you a passionate social care professional ready to take the next step in your career?
Eager to apply your expertise in health and social care compliance to drive excellence?
Looking for a role with an employer who truly values quality and makes a difference?

Right at Home is an industry leading, nationwide, homecare provided specialising in delivering the highest quality care and support to Clients within their own home.

We have an exciting opportunity for an outstanding Quality and Compliance Manager who, working closely with the Head of Quality and Compliance, would have a very diverse role in supporting our Franchise Owners in delivering the best care and support and achieving Outstanding care.

Location:

Whilst this is a national role and a significant amount of travel is required the ideal candidate will be based within the South East England region as, as much as possible, offices in your portfolio will be in this region.

What do we offer?

• Salary of £45,000 + OTE
• Travel expenses
• Hotel business booking card
• Pension
• Salary sacrifice EV vehicle scheme
• 24 days holiday + bank holidays

Your duties and responsibilities

• Support Franchise Owners in recruiting high-quality Registered Managers.
• Stay updated on care sector and CQC changes, keeping Franchisees informed on best practices for achieving ‘Outstanding’ ratings.
• Review, update, and manage key documentation, policies, and procedures.
• Conduct on-site and remote compliance audits to ensure all offices meet at least a "Good" CQC rating.
• Guide new Franchisees and Registered Managers through office setup and CQC registration.
• Develop and deliver top-tier Quality and Compliance training for Franchisees, Registered Managers, and care staff.
• Organise Registered Manager Forums to provide training updates, legislative changes, and networking opportunities.
• Continuously refine processes to enhance service quality for Clients.
• Support senior management and collaborate with the Head of Quality and Compliance on quality assurance improvements.
• Provide daily quality assurance and compliance support across the group.

Qualifications & Experience

• In-depth experience and knowledge of the social care industry, with evidence of how you have met the highest standards with CQC and implemented into multiple businesses.
• QCF Level 5 qualification in health & social care or similar

Abilities, Skills & Behaviours

• Open-minded, adaptable with exceptional communication and interpersonal skills.
• Must be professional, approachable, and an active listener.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is essential.
• Requires travel across the UK for site visits; a valid UK driving licence is necessary.
• Must be highly organised with strong planning, prioritisation, and attention to detail.
• Able to act as a "critical friend," providing constructive feedback while supporting performance improvement.