Quality & Compliance Manager

MillerKnoll; Elland; On-site; GBP 40,000 - 60,000; Full time

Job summary

MillerKnoll is seeking a Quality & Compliance Manager to enhance production quality at our Elland site. The role involves developing supplier relationships, implementing quality control measures, and ensuring compliance with ISO9001 standards. Ideal candidates bring a background in Mechanical Engineering, 5+ years in manufacturing, and strong problem-solving skills, with a focus on continuous improvement and effective communication.

Qualifications

• At least 5 years’ experience in a manufacturing organization.
• Practical knowledge of quality control methods and core quality tools.
• Experience in manufacturing processes such as wood and metal fabrication.

Responsibilities

• Support manufacturing in developing effective procedures that meet ISO9001 standards.
• Manage suppliers and implement corrective actions through root cause analysis.
• Create visual metrics to communicate quality performance across the business.

Skills

Manufacturing Quality Control

Problem-Solving

Effective Communication

Technical Understanding

Process Auditing

Continuous Improvement

Education

Degree in Mechanical Engineering or equivalent

Tools

MS Office suite

Job description

Why join us?

Because NaughtOne doesn’t make furniture just for your home; you probably don’t know us. But LinkedIn, Google, and Adobe do — because they all have our designs in their workplaces.

The NaughtOne team is as unique as the furniture we create. If you come to work with us, you’ll join a global business with a Yorkshire spirit. We have colleagues worldwide because the world is our customer, but our personality reflects our home: down-to-earth, friendly, and honest.

We’ve received numerous accolades, including The Queen’s Award for Enterprise for International Trade, which makes us proud. We’ve always cared deeply about sustainability and are continually seeking ways to do more and have a stronger impact. We do it not just because it’s good for business, but because it’s the right thing.

If any of this makes you curious, good — because curious people thrive at NaughtOne. Perhaps you’ll be thriving here soon.

Purpose

The Quality & Compliance Manager will work closely with Suppliers, Engineering, Operations & Production teams in the UK & overseas. You will be responsible for developing relationships, implementing, and maintaining quality control measures throughout the production process to maximize efficiencies.

Responsibilities / Key Deliverables

1. Support manufacturing in developing effective procedures and work instructions that meet ISO9001 and other quality and environmental standards.
2. Manage suppliers, including approval, audits, and driving improvements in the supply chain of components and finished goods.
3. Implement effective corrective actions through root cause analysis and facilitation.
4. Manage the global NCR process, chair weekly meetings, and use data to drive product and process improvements.
5. Establish methodologies for calculating the "cost of poor quality".
6. Create visual metrics to communicate quality performance across the business.
7. Develop and execute a process audit plan.
8. Improve the quality of externally supplied parts and manage qualification of new or changed parts.
9. Maintain all quality, production, and assembly documents, ensuring they are current and accessible globally.
10. Collaborate with the NPD team to guide design decisions from a production and quality perspective.
11. Support the production integration of new products and the NPI process.
12. Manage and enhance the Continuous Improvement process.
13. Act as the voice of the client, making the final decision on quality concerns.

Core Competencies

1. At least 5 years’ experience in a manufacturing organization.
2. Degree in Mechanical Engineering or equivalent qualification (e.g., HND).
3. Practical knowledge of manufacturing quality control methods.
4. Structured and methodical work approach.
5. Ability to quickly understand technical issues and lead problem-solving activities.
6. Experience with core quality tools and problem-solving techniques.
7. Knowledge of process auditing techniques for compliance.
8. Effective communication skills across various organizational levels, including with suppliers and customers.
9. Experience in manufacturing processes such as wood & metal fabrication and injection molding.
10. Knowledge of measurement equipment and techniques.
11. Proactive, self-motivated, and able to work independently.
12. Proficiency in MS Office suite.

Role Dimensions

Reporting to the Head of Design & Engineering, the role is based at our Elland, West Yorkshire production site and our Head Office in Harrogate. A full driving license is required for travel within the UK and internationally, primarily to the US.

Who We Hire

At NaughtOne, we believe in simplicity. We hire qualified applicants from diverse backgrounds and abilities. We are committed to equal opportunity employment and celebrate individuality, diversity, and authenticity. We foster an inclusive environment where everyone can thrive and bring their whole selves to work.

MillerKnoll complies with applicable disability laws and provides reasonable accommodations for applicants and employees with disabilities. If you need accommodations during the application or employment process, please contact MillerKnoll Talent Acquisition at [e-mail].