Quality & Compliance Agent

Radius Limited; Crewe; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading service provider in Crewe is seeking a Customer Service professional to enhance customer experience and loyalty. You'll be responsible for reviewing fuel card applications and ensuring quality in communications. The ideal candidate has strong attention to detail and is comfortable providing feedback in a fast-paced environment. This role promises to be dynamic and challenging, ideal for individuals looking to make a significant impact.

Qualifications

• Be resilient to provide constructive feedback to agents and management.
• Ability to work to targets and deadlines while working effectively.
• Flexible approach.
• Excellent attention to detail.
• Ability to adapt to change.

Responsibilities

• Review UK & DCI Fuel Card, Telco and Velos applications against a set criterion.
• Listen to UK & Ireland telesales calls or written communications to ensure quality.
• Ensure all work is completed in a timely and accurate manner.
• Assist management team with feedback and implement ways to improve overall quality.
• Assist agents with technical application-based queries.
• Provide feedback to agents in real time on application errors.

Skills

Customer-focused mindset

Attention to detail

Resilience

Ability to work to targets

Flexibility

Adaptability to change

Job description

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A customer-focused individual working towards improving the customer experience and increasing customer loyalty. You will be a Customer Service winner – a genuinely customer-focused employee.

This role is key to driving quality, accuracy and integrity of data held by UK fuels and you will be at the front line of delivering customer focused change.

Working within the Customer Experience Team, you will be primarily focussed on reviewing fuel card applications for accuracy and compliance pre-credit check and you will be listening to and reviewing calls/communications from our UK telesales teams, assessing them against a set criteria to measure quality. You will be the ‘Critical Friend’ highlighting agent behavioural trends and customer impacting issues.

This role is fast paced and regularly changes to fit the needs of the business and customers.

Job Description

A customer-focused individual working towards improving the customer experience and increasing customer loyalty. You will be a Customer Service winner – a genuinely customer-focused employee.

This role is key to driving quality, accuracy and integrity of data held by UK fuels and you will be at the front line of delivering customer focused change.

Working within the Customer Experience Team, you will be primarily focussed on reviewing fuel card applications for accuracy and compliance pre-credit check and you will be listening to and reviewing calls/communications from our UK telesales teams, assessing them against a set criteria to measure quality. You will be the ‘Critical Friend’ highlighting agent behavioural trends and customer impacting issues.

This role is fast paced and regularly changes to fit the needs of the business and customers.

Qualifications

• Be resilient to provide constructive feedback to agents and management.
• Ability to work to targets and deadlines whilst working effectively.
• Flexible approach.
• Excellent attention to detail
• Ability to adapt to change

Additional Information

• To review UK & DCI Fuel Card, Telco and Velos applications against a set criterion
• To listen to UK & Ireland telesales calls or written communications to ensure quality meets the agent SLA’s.
• Ensure all work is completed in a timely and accurate manner.
• Assist management team with feedback and implement ways to improve overall application quality.
• Assist agents with technical application-based queries
• Provide feedback to agents in real time on applications errors to support overall pass rate KPI.
• Input data onto custom software.

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via[emailprotected] .

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.