Quality Checker (CDD/AML/KYC) (5622)

Irwin Mitchell; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A law firm in the UK is seeking a Training and Competency Manager to lead their client onboarding team, ensuring compliance with regulations and quality assurance in due diligence processes. The candidate should possess in-depth technical knowledge of client due diligence and experience in training delivery. This role offers a dynamic work environment with flexible working arrangements and professional development opportunities.

Benefits

25 days holidays plus bank holidays

Generous pension schemes

Volunteering days

Qualifications

• In-depth technical knowledge of client due diligence and conflicts.
• Strong background in AML and regulatory understanding.
• Experience in delivering training for various group sizes.

Responsibilities

• Lead a team of Expert Coaches in client onboarding.
• Implement and maintain competency accreditation schemes.
• Conduct quality assurance checks and prepare reports.

Skills

Technical knowledge in client due diligence

Regulatory environment understanding

Influencing and communication skills

Autonomous decision-making

Education

Training qualifications or experience

Tools

AML software like Smart Search

Job description

Overview

As part of the team, you will work closely with colleagues who are conducting client due diligence and conflicts checks to onboard our clients, ensuring we meet all legal and regulatory requirements. As a Training and Competency Manager you will lead the delivery of high standards of client due diligence and conflicts technical knowledge, ensuring onboarding activities and team leaders are competent and compliant. You will lead a small number of Coaches who primarily deliver quality assurance checking, technical training, and competency accreditation to all members of teams responsible for conducting checks across the LLP.

Responsibilities

• Provide leadership and management to a team of Expert Coaches in the Client Onboarding department.
• Provide leadership on client due diligence and conflicts quality, competency accreditation and technical training across the departments.
• Design, implement and maintain a client due diligence and conflicts competency accreditation scheme and quality framework to ensure all individuals conducting client onboarding are competent and meet policy and regulatory requirements; support career progression.
• Personally, and with the Coaches, prepare and undertake quality checking of CDD/AML and Conflict files in line with the accreditation scheme and quality framework; assess compliance with regulations and controls through records, reports and documentation.
• Prepare for and conduct quality assurance meetings with Team Leaders and the Head of Client Onboarding; create detailed written reports at individual, team and departmental levels with findings and recommendations.
• Raise corrective actions for process or regulatory failures; liaise with case handlers and supervisors to close actions and escalate where appropriate.
• Recommend improvements to internal processes and control structures; support onboarding teams in implementing changes.
• Work with the Head of Client Onboarding, Team Leaders and Senior Officer to understand AML and conflicts technical skills, perform regular gap analysis, and translate QA findings into training.
• Provide periodic progress reports on actions identified from QA findings and gap analyses; collaborate with the Resource and Change Manager to plan training requirements and impact on the Competency Accreditation scheme.
• Design and deliver all new and ongoing training related to CDD, AML and Conflict checking.
• Support the integration of new staff by identifying and implementing appropriate technical training plans.
• Coordinate with policy and regulatory changes and design and deliver required technical training to implement changes; involve subject matter experts as needed.
• Coordinate and deliver technical induction programmes for team members; build collaborative relationships across leaders and GCT to achieve objectives.
• Drive improvements in client due diligence technical skills and knowledge within the teams; stay up to date with regulatory, legislative and technical changes related to CDD.
• Promote high quality standards and controls, ensuring consistency and proper record keeping.
• Develop and apply detailed understanding of IM Client Due Diligence AML and Conflict policies, controls and procedures across teams.
• Foster relationships with other functions, especially the General Counsel Team, to share knowledge and promote collaboration.
• Cascade technical knowledge and feedback; contribute to bulletins, lessons learned and knowledge feedback loops to support continuous improvement and best practice.

Qualifications

• In-depth technical knowledge, skills, and experience in client due diligence and conflicts.
• Strong understanding of the regulatory environment for CDD and Conflicts for domestic and international clients; significant AML background preferred.
• Influencing and written/oral communication skills across all levels of the business.
• Ability to work autonomously and make decisions within your sphere of responsibility.
• Experience in preparing and delivering training, both one-to-one and for large groups.
• Subject matter expert on SRA Standards and Rules relating to Conflicts and/or Financial Crime prevention rules and regulation.
• Desirable: training qualifications or experience with different learning methodologies; Train the Trainer training available if required.
• Knowledge of AML software such as Smart Search, World-Check or other providers; knowledge of 3e is a plus.

Benefits

• 25 days holidays as standard plus bank holidays; option to buy up to 35 additional hours of holiday.
• Generous and flexible pension schemes.
• Volunteering days: two paid days per year for a cause of your choice.
• Westfield Health membership with access to medical services and Aviva Digital GP services.
• Well-being initiatives and Flexible by Choice for hybrid working arrangements where role, team and client requirements allow.

Additional Information

As part of the Irwin Mitchell Group's onboarding process, all successful applicants are required to complete the group's employment screening process, including pre-employment screening, criminal record and financial checks with trusted third parties. The process complies with Data Protection and applicable laws.