Quality Auditor

Welsh Ambulance Services; Cwmbran; On-site; GBP 25,000 - 35,000; Full time

Job summary

Welsh Ambulance Services University NHS Trust seeks a Quality Auditor to join the Operations Quality team. This role involves producing audit reports and ensuring quality assurance for call answering according to IAED performance standards, promoting diversity and inclusivity in the hiring process.

Qualifications

• Minimum of 5 GCSEs including Maths and English.
• Emergency Medical Dispatch (EMD) or Call Prioritisation Streaming System (CPSS) certification.
• Evidence of Continuing Professional Development.
• Knowledge of equality and diversity issues related to learning and development.
• Willingness to undertake additional skills training.

Responsibilities

• Producing audit reports evidencing quality assurance for call answering.
• Sharing learning and improving practices through communication channels.
• Focusing on themes and learning related to emergency medical dispatch.

Skills

Data analysis

Report writing

Mentoring

Education

5 GCSEs including Maths and English

EMD or CPSS certification

International Academies of Emergency Dispatch EMD-Q or CPSS-Q Qualification

Job description

An exciting opportunity has arisen within the Operations Quality team at Welsh Ambulance Services University NHS Trust for a Quality Auditor.

The successful candidates will join the new CPSS quality audit team and will be responsible for producing audit reports evidencing quality assurance for call answering in line with IAED performance standards.

The ability to speak Welsh is desirable; applications from English and Welsh speakers are welcome.

Main duties of the job

The role involves sharing learning and improving practices through communication channels such as coaching bulletins and SWAY, focusing on themes and learning.

Working for our organisation

Our workforce of over 4,000 staff contributes to world-class patient care across Wales, 24/7. We value diversity and inclusivity, encouraging applications from under-represented groups including Black, Asian, and Minority Ethnic communities, LGBTQ+ communities, and those with disabilities.

Careers with us are diverse, fulfilling, and rewarding. All applicants start at the bottom of the pay band, with options to apply for higher salaries based on relevant experience.

Detailed job description and main responsibilities

Full details are available in the attached job description and person specification or by clicking "Apply now" to view in Trac.

Person specification

Qualifications and/or Knowledge

• Minimum of 5 GCSEs including Maths and English
• Emergency Medical Dispatch (EMD) or Call Prioritisation Streaming System (CPSS) certification
• Evidence of Continuing Professional Development
• Knowledge of equality and diversity issues related to learning and development
• Willingness to undertake additional skills training
• International Academies of Emergency Dispatch EMD-Q or CPSS-Q Qualification

Experience

• Significant experience as an EMD or CPSS call handler
• Proactive CPD and professional development
• Experience working in multidisciplinary teams
• Experience delivering training and supporting staff development
• Data analysis and report writing experience
• Mentoring experience