Quality Assurance Technologist

Kerry Inc.; Folly Gate; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Discount platform

Pension up to 10%

Employee assistance program

Kerry Global Recognition Program

OurVoice feedback

OurShare share plan

MyCommunity volunteering day

Job summary

Kerry Portbury is seeking a Quality Technician to ensure food safety, quality and customer requirements across the site. You will provide technical support, link Technical and Operations teams, and drive a quality-first culture.

You'll investigate complaints, monitor KPIs, support HACCP compliance, audits and continuous improvement, and maintain accurate records. A proactive, detail-oriented mindset and strong collaboration with production teams are essential.

Qualifications

• Experience in Quality, Technical, Specifications or Food Manufacturing.
• Strong problem-solving and continuous improvement skills.
• Excellent attention to detail with a high level of accuracy.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Experience investigating issues, identifying root causes and implementing corrective actions.
• Strong communication and stakeholder management skills with the ability to work effectively across multiple teams.
• Knowledge of Food Safety, HACCP and Quality Management Systems is advantageous.

Responsibilities

• Provide technical support to ensure all food safety, quality and customer requirements are met and improved.
• Collaborate with Production, Operations and Technical teams to promote a strong quality culture.
• Ensure compliance with quality management systems and manufacturing standards.
• Investigate customer complaints, identify root causes and implement corrective actions.
• Monitor and analyse quality performance metrics and KPIs.
• Review taste panel results and drive improvement actions.
• Support factory audits and ensure corrective actions are completed.
• Maintain accurate reports, records and customer documentation.
• Promote safe working practices and support Health & Safety requirements.
• Work with operational teams to drive continuous improvement and enhance quality standards.

Skills

Quality management

Problem solving

Attention to detail

Organisational skills

Stakeholder management

Communication

Job description

Are you passionate about quality, food safety and continuous improvement? Do you enjoy solving problems, influencing standards and making a real impact across a manufacturing operation? We're looking for a proactive Quality Technician to join our team at Kerry Portbury. In this role, you'll act as a key link between Technical and Operations, helping to ensure our products consistently meet the highest standards of food safety, quality and customer expectations. From investigating customer complaints and analysing quality performance to supporting audits, HACCP compliance and continuous improvement initiatives, you'll play a vital role in driving a quality-first culture across the site. Working closely with production teams, you'll use data, problem-solving skills and technical expertise to identify opportunities for improvement, implement corrective actions and ensure our quality management systems remain effective, compliant and fit for the future. If you're passionate about maintaining high standards and thrive in a fast-paced manufacturing environment, we'd love to hear from you. Due to the location of the site, having your own transport is essential.

What will you do?

As a Quality Technician, you'll provide technical support and guidance to ensure all food safety, quality and customer requirements are met and continuously improved. You'll work collaboratively with Production, Operations and Technical teams to promote a strong food safety and quality culture across the site.

Key responsibilities

• Ensuring compliance with quality management systems and manufacturing standards
• Supporting food safety, quality and HACCP requirements across production areas
• Investigating customer complaints, identifying root causes and implementing corrective actions
• Monitoring and analysing quality performance metrics and KPIs
• Reviewing taste panel results and driving improvement actions
• Managing concessions, life extension requests and non-conformances
• Supporting factory audits and ensuring corrective actions are completed
• Maintaining accurate reports, records and customer documentation
• Promoting safe working practices and supporting Health & Safety requirements
• Working with operational teams to drive continuous improvement and enhance quality standards

Experience

• Experience within Quality, Technical, Specifications or Food Manufacturing.
• Strong problem-solving and continuous improvement skills.
• Excellent attention to detail with a high level of accuracy.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Experience investigating issues, identifying root causes and implementing corrective actions.
• Strong communication and stakeholder management skills with the ability to work effectively across multiple teams.
• Knowledge of Food Safety, HACCP and Quality Management Systems is advantageous.

Benefits

• Employee benefit platform with discounts and offers for retailers online and offline, travelling, utilities and more
• Matched pension scheme up to 10%
• Employee Assistance Program, supporting your emotional, physical, nutritional and financial wellbeing
• Inspiring People - Kerry's Global Recognition Program
• OurVoice, opportunity to share your feedback on the work environment every year
• OurShare, Kerry share plan available to all employees, with option to enroll once a year
• MyCommunity, have one day per year to volunteer for a worthwhile cause

About Kerry

Kerry is the world's leading taste and nutrition partner for the food, beverage, and pharmaceutical industries. Working behind the scenes, every day we partner with customers to solve the world's most complex food challenges with our range of differentiated ingredients, technologies, and people. We are passionate about what we do and are constantly innovating to create a healthier, more enjoyable, and sustainable food future without compromise. We are driven to be our customers' most valued partner, creating a world of sustainable nutrition and will reach over two billion consumers with sustainable nutrition solutions by 2030.

Our Safety purpose "we work together in a caring culture where everybody goes home safe every day". We are committed to providing a safe working environment and ensuring that all safety protocols are strictly followed. Join us in creating a workplace where safety is everyone's responsibility.