Quality Assurance Specialist

Mainstay Recruitment Solutions Ltd; England; Hybrid; GBP 30,000; Full time

Job summary

A leading facilities management company is seeking a Quality Assurance Specialist. This role involves maintaining and improving quality standards while engaging with operational teams and clients. The ideal candidate will have a strong understanding of quality assurance principles and experience in the facilities management sector. The position offers a chance to influence quality standards and contribute to continuous improvement in a high-profile contract.

Qualifications

• Strong understanding of quality assurance principles and processes.
• Ability to analyse data and present findings effectively.
• Experience delivering training and professional guidance.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Conduct site inspections to monitor compliance.
• Support the Quality Management Plan implementation.
• Investigate non-conformances and complete corrective actions.
• Prepare quality reports for management.
• Deliver training sessions on quality assurance processes.

Skills

Quality assurance principles

Data analysis

Training delivery

Microsoft Excel

Organisational skills

Tools

CAFM system

Quality management software

Job description

Overview

Quality Assurance Specialist — Location: Flexible, with hybrid working and regular travel across the South East and South West
Contract Type: Full time, permanent
Salary: 29,500

About the Business

Our client delivers integrated facilities management and accommodation maintenance services as part of a major UK defence contract. Their mission is to ensure safe, efficient, and high-quality services that support operational readiness and the wellbeing of service personnel and their families. They are committed to putting customers and families first, ensuring that every service, whether a reactive repair or a major project is completed safely, on time, and to the highest standard. Their core values of openness, care, agility, and collaboration underpin all aspects of their operations and drive continuous improvement across their services.

Role Overview

The Quality Assurance Specialist will play a key role in maintaining and improving quality standards across a large and complex accommodation contract. Reporting to the Quality Manager, this role involves implementing assurance processes, conducting inspections, analysing performance data, and providing guidance to operational teams and supply chain partners.

This is a highly visible position that requires engagement with internal stakeholders and external partners to embed a culture of quality and compliance. The successful candidate will also contribute to developing best practice, supporting audits, and driving continuous improvement initiatives to ensure contractual and regulatory obligations are consistently met.

Key Responsibilities

• Carry out site inspections and assurance sampling to monitor compliance with contractual, statutory, and quality management requirements
• Support the implementation and review of the Quality Management Plan, ensuring alignment with ISO 9001:2015 standards
• Identify and record non-conformances, investigate root causes, and ensure timely completion of corrective actions
• Analyse data from audits, inspections, and customer feedback to identify trends and recommend improvement actions
• Prepare accurate and detailed quality reports for senior management and maintain all quality records within the CAFM system
• Deliver training and briefing sessions to operational teams and supply chain partners on quality assurance processes and standards
• Promote continuous improvement initiatives, contributing to the development of best practice and efficiency gains across the contract
• Support audit activities, both internal and external, by providing evidence and ensuring compliance with audit requirements
• Act as a key contact for quality-related queries, working collaboratively with operational teams, clients, and subcontractors
• Maintain up-to-date knowledge of industry standards and participate in professional development to ensure ongoing competence

Essential Skills and Experience

• Strong understanding of quality assurance principles and processes
• Ability to analyse data and present findings in a clear and actionable format
• Experience delivering training and providing professional guidance
• Proficiency in Microsoft Office applications, particularly Excel, for reporting and analysis
• Full UK driving licence and flexibility to travel extensively across the South East and South West
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines

Desirable Skills and Qualifications

• Experience within the facilities management or construction sector
• ISO 9001:2015 Internal or Lead Auditor qualification
• Knowledge of Lean Six Sigma or other process improvement methodologies
• Practitioner or Chartered membership of the Chartered Quality Institute (CQI)
• Advanced Excel skills and experience using CAFM or quality management software

What the Role Offers

This is an excellent opportunity to influence quality standards within a high-profile and nationally significant contract. The role combines operational engagement with strategic improvement, offering variety, autonomy, and the chance to make a real difference to service delivery