Quality Assurance Specialist

TN United Kingdom; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking global organization as a Quality Assurance Specialist, where you will ensure quality standards across services. This role involves scoring customer service calls, collaborating with managers to enhance quality, and supporting the UK customer support process. With a focus on continuous improvement and high interaction standards, you'll thrive in a dynamic environment. If you have a passion for quality assurance and are eager to contribute to a fast-paced team, this is the perfect opportunity for you.

Benefits

26 Days Annual Leave

Company Bonus Scheme

Contributory Pension Scheme

Life Assurance

Free Onsite Parking

Qualifications

• High attention to detail and ability to provide thorough feedback.
• Previous QA experience and confidence in managing complex complaints.

Responsibilities

• Score customer service calls and provide feedback for improvement.
• Conduct audits to minimize errors and support issue resolution.

Skills

Attention to Detail

Feedback Skills

Quality Assurance Experience

CRM Systems

MS Office Proficiency

Call Handling Skills

Continuous Improvement

Tools

CRM

MS Office

Job description

Job Opportunity: Quality Assurance Specialist

Join our team at WS Audiology, a global leader in hearing solutions, as a Quality Assurance Specialist in our Customer Experience Team. Due to growth at our Chester office, we are seeking a dedicated professional to ensure quality standards across our services.

Working Hours

Monday-Friday, 8:30am-4:30pm or 9:00am-5:00pm.

About WS Audiology

Formed in 2019 through a merger of Widex and Signia, we bring over 140 years of combined experience in hearing technology. Operating in over 125 markets with more than 11,000 employees, our annual revenue exceeds 2 billion EUR.

Key Responsibilities

• Score monthly customer service and technical support calls
• Collaborate with managers to review calls, provide feedback, and identify improvement opportunities
• Conduct audits to minimize errors and meet KPIs
• Handle quality complaints as the Local Point of Contact, ensuring compliance with our Global Quality Management System
• Support the UK customer support process for issue resolution
• Work with management to ensure departmental quality standards are met
• Maintain effective internal and external communication to uphold high interaction standards

Candidate Profile

The ideal candidate will have:

• High attention to detail and high standards
• Ability to provide thorough feedback for improvement
• Previous QA experience
• Confidence in managing complex complaints per regulations
• Experience with CRM systems, case management, and complaint resolution
• Ability to learn complex product portfolios
• Constructive feedback skills
• Proficiency in MS Office and CRM
• A proactive approach to continuous improvement
• Excellent call handling skills
• Enthusiasm and a positive attitude

Desirable Attributes

Additional preferred qualities are not specified but are considered a plus.

Benefits

• 26 days annual leave plus bank holidays
• Company bonus scheme
• Contributory pension scheme
• Life assurance
• Free onsite parking

This role offers a fantastic opportunity to join a forward-thinking, fast-paced global organization. If you have experience in Quality Assurance and are eager to learn more, we would love to hear from you!

Candidates with backgrounds in Compliance Administration, Coordination, or Quality Control are also encouraged to apply.