Quality Assurance Specialist

Meridian Business Support Limited; Birmingham; On-site; GBP 50,000; Full time

Job summary

A leading automotive manufacturer is seeking a proactive Quality Assurance Specialist to join their night shift team in Birmingham. The role requires strong communication and technical skills to manage customer quality concerns, conduct inspections, and ensure compliance with industry standards. Ideal candidates will have at least 2 years of experience in quality assurance within the automotive sector, demonstrating hands-on problem-solving and relationship management capabilities.

Benefits

Enhanced company pension (2% employee/8% employer)

Health cover

Life insurance

Cycle to work schemes

Electronic schemes

5 days annual leave (including bank holidays)

Qualifications

• 2+ years Quality Assurance experience in Automotive or similar.
• Experience with 8D methodology and GD&T.
• Engineering background preferred.

Responsibilities

• Manage customer complaints, conduct root cause analysis.
• Coordinate inspections and lead quality meetings.
• Prepare reports in compliance with JIT expectations.

Skills

Quality Assurance

Relationship Management

Communication

Education

ONC Engineering Qualification

Tools

Measurement Equipment

Microsoft Office

Job description

Meridian Business Support are seeking aQuality Assurance Specialist for a leading Automotive Manufacturer based in Birmingham (B24)

• Salary up to £50,000pa – Dependent on experience
• Monday to Thursday 21:00 – 07:00 - Nights
• 36 Hours per week
• 5 days annual leave (including bank holidays)
• Benefits: Enhanced company pension (2% employee/8% employer), Health cover, life insurance, cycle to work schemes, electronic schemes.

Are you experienced in Quality Assurance Specialist and confident working hands-on in a fast-paced, customer-facing environment?

We’re looking for a proactive and relationship-driven Quality Assurance Specialist to join our night shift team. This is a highly reactive and varied role where strong communication, a quality-first mindset, and independent working are essential.

Operating within a Just-In-Time (JIT) automotive supply chain, this role is critical to maintaining smooth operations and avoiding costly line stoppages. You’ll be the key point of contact for managing and resolving customer quality concerns during the night shift. You will be working closely with internal teams and external customers, conducting on-site visits when required, and responding swiftly to quality issues. A hands-on approach, technical understanding, and strong relationship management skills are vital for success.

The company is looking for you to have at least2 years’ Quality Assurance experiencein an automotive environment or similar and ideally come from an engineering background. Have practical, hands-on experience using 8D and other root cause analysis methodologies and Ability to read technical drawings (GD&T) and use measurement equipment.

Quality Assurance Specialist Key Responsibilities:

• Manage customer complaints and concerns, including root cause analysis (8D/5Y)
• Coordinate containment actions and lead inspection processes
• Work directly with automotive customers on-site, representing the business professionally
• Handle warranty issues, track KPIs (e.g., CPM, COPQ, line stops), and maintain scorecards
• Lead internal quality meetings and liaise with warehouse, supplier quality, and MP&L teams
• Prepare and submit accurate reports in line with JIT customer expectations
• Maintain compliance with ISO 14001, ISO 45001, and IATF 16949 standards

Quality Assurance Specialist skills & experience:

• Minimum of 2 years’ Quality Assurance experience in Automotive or similar.
• Quality assurance experience in a JIT, automotive, or manufacturing environment
• Strong relationship management and communication skills – confident in lone working
• Experience with 8D methodology (automotive background preferred)
• Ability to read technical drawings (GD&T) and use measurement equipment
• Engineering qualification (minimum ONC level)
• Comfortable using systems such as M3, Canea, and Microsoft Office

APPLY TODAY and a member of the team will be in touch

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.