Quality Assurance Officer

The Ardonagh Group; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company is looking for a Quality Assurance Officer who will conduct quality audits on customer interactions. You will review calls and files, provide feedback, and investigate audit appeals. Ideal candidates have a background in a regulated environment, strong analytical skills, and excellent communication abilities. Benefits include 26 vacation days, pension schemes, and employee assistance programs.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Award-winning learning & development support

Pension scheme

Employee Assistance support

Discounts on various services

Paid volunteer day

Charity donation matching

Qualifications

• Minimum of experience in a regulated environment, particularly insurance.
• Ability to work with large datasets and demonstrate analytical skills.
• Able to communicate effectively in writing and verbally.

Responsibilities

• Conduct quality audits and provide feedback to Customer Handlers.
• Investigate appeals stemming from audits.
• Report on recurring quality issues.

Skills

Communication skills

Problem-solving skills

Organisational skills

Attention to detail

Analytical skills

Education

Professional Certification (e.g. Cert CII)

Tools

MS Office

Job description

Join to apply for the Quality Assurance Officer role at The Ardonagh Group

Continue with Google Continue with Google

Join to apply for the Quality Assurance Officer role at The Ardonagh Group

An exciting opportunity to become one of our Quality Assurance Officers undertaking quality audits within our first line on matters relating to conduct, business and service standards. Looking at the full end to end sale journey, our Quality Assurance Officers have excellent product knowledge and monitor, assess and benchmark quality across all customer facing operational areas.

Key Role Accountabilities:

• Combination of listening to telesales-based calls and reviewing file-based audits and providing feedback to the Customer Handlers and Team Leader. All findings are input into an automated Quality Assurance system.
• Look into and investigate appeals that arise from audits.
• Report on any frequent or reoccurring issues.
• Complete calibrations with other Quality Assurance colleagues.
• Ensure that all documented business processes are followed accordingly.

Person Specification:

• Knowledge of working in a regulated environment, particularly related to general insurance and related products is desirable.
• A good understanding of end-to-end business processes and procedures and able take a pragmatic approach to implementing change.
• Building relationships – a level of gravitas that enables support, guidance and challenge of leaders in the business.
• Strong organisational skills and attention to detail.
• Strong written and oral communication skills.
• Initiative, proactivity, enquiring approach, resourcefulness.
• Adaptability, ability to embrace and respond positively to change.
• Analytical and investigative skills, logical reasoning and problem-solving skills – individually and collaboratively.
• Ability to work under pressure.
• Ability to quickly learn and work with new processes and systems.

Qualifications & Experience:

• Excellent communication skills across all mediums.
• Great logical reasoning and problem-solving skills.
• Strong organisation and time management skills.
• MS Office to an Intermediate level.
• Knowledge of working in an insurance environment, preferably insurance broking.
• Professional Certification – relevant industry qualifications, e.g. Cert CII.
• Experience of managing large sets of data and strong analytical skills.

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here here to see our standard benefits page

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Other

Job function

• Job function

  Quality Assurance

• Industries

  Insurance

Referrals increase your chances of interviewing at The Ardonagh Group by 2x

Sign in to set job alerts for “Quality Assurance Officer” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Freelance Mathematics Expert - Quality Assurance (AI Trainer)

Edinburgh, Scotland, United Kingdom 6 days ago

Freelance Mathematics Expert - Quality Assurance (AI Trainer)

Birmingham, England, United Kingdom 6 days ago

Freelance Physics Expert - Quality Assurance (AI Trainer)

Birmingham, England, United Kingdom 1 week ago

Freelance Physics Expert - Quality Assurance (AI Trainer)

Manchester, England, United Kingdom 1 week ago

Freelance Physics Expert - Quality Assurance (AI Trainer)

London, England, United Kingdom 1 week ago

Freelance Physics Expert - Quality Assurance (AI Trainer)

Freelance Mathematics Expert - Quality Assurance (AI Trainer)

Freelance Accounting - Quality Assurance/AI Trainer

Product Owner (Analytics & Quality Assurance Products)

Dorchester, England, United Kingdom 1 month ago

Freelance Economics - Quality Assurance/AI Trainer

Amersham, England, United Kingdom 1 week ago

Volunteer Head of Risk & Compliance | The Collaborative Health Community (CHC)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.