Quality Assurance Officer

123 Recruitment and training; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading financial services firm in Manchester is seeking a Quality Assurance Officer to ensure compliance with FCA regulations. Candidates should have at least 12 months' experience in quality assurance, ideally within financial services. The role offers a competitive salary of £25,000 and opportunities for career progression in a supportive team environment.

Benefits

Competitive salary

Flexible working hours

Modern office environment

Career development opportunities

Qualifications

• A minimum of 12 months experience in a Quality Assurance role.
• Experience in life insurance is desirable but not essential.
• Strong attention to detail and excellent organisational skills.

Responsibilities

• Conduct quality assurance checks on case files and processes.
• Monitor adherence to FCA regulations.
• Provide feedback to advisers and support staff.

Skills

Quality assurance experience

Attention to detail

Organisational skills

Teamwork and communication

Tools

Microsoft Office

Job description

Overview

Job Title: Quality Assurance Officer
Location: Manchester City Centre
Salary: £25,000 per annum
Hours: Full-time, 38.5 hours per week (flexible hours can be discussed)

About Us

Red Star Financial Services is a fast-growing financial services business, based in the heart of Manchester. We specialise in providing expert advice and solutions to our clients, with a strong focus on customer service, compliance, and long-term relationships. As we continue to expand, we are looking for a dedicated Quality Assurance Officer to join our team.

The Role

The Quality Assurance Officer will play a key role in ensuring the quality and compliance of our work across the business. You will be responsible for reviewing case files, monitoring processes, and providing feedback to ensure we maintain the highest standards in line with FCA requirements.

Responsibilities

• Conduct quality assurance checks on case files and processes.
• Monitor adherence to FCA regulations and internal compliance policies.
• Provide constructive feedback to advisers and support staff.
• Support ongoing training and development initiatives within the business.
• Work with management to identify areas for improvement.

About You

We are looking for someone who is:

• Experienced: Minimum 12 months’ experience working in a Quality Assurance role within financial services or another FCA-regulated business.
• Knowledgeable: Experience within the life insurance environment is desirable, but not essential.
• Detail-focused: Strong attention to detail with excellent organisational skills.
• Tech-savvy: Confident with IT systems and Microsoft Office.
• Team-oriented: Able to work well as part of a team, with good communication skills.
• Deadline-driven: Comfortable working to targets and timescales.

What We Offer

• Competitive salary of £25,000 per annum.
• Full-time role with flexibility on working hours (38.5 hours per week).
• A supportive, collaborative team environment.
• Excellent opportunities to develop your career as part of a rapidly growing business.
• Modern office in Manchester City Centre with great transport links.

How to Apply

If you are looking to take the next step in your QA career and want to be part of an ambitious and growing financial services firm, we would love to hear from you.