Quality Assurance Officer

Arena One GmbH; Hounslow; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

On-site role

Refer a Friend Scheme

Free meals on-site

In-house training opportunities

Career development opportunities

International opportunities

Job summary

DO&CO is seeking a Quality Assurance-focused professional to support the daily office operations and QA tasks within our luxury airline catering production unit in the UK. You will conduct hygiene and GMP audits, monitor HACCP plans, verify records, and ensure traceability while supporting production teams and airline verification checks.

The role requires meticulous record keeping, strong English communication, and the ability to adapt in a fast-paced environment with a 7-day operation.

Qualifications

• Role model mentality with willingness to get hands dirty to support partners
• Meticulous attention to detail and precise record keeping
• Clear and engaging communicator with strong written and spoken English
• Strong team collaboration and positive attitude
• Ability to influence and improve cross-department processes
• Flexible and adaptable in a fast-paced environment
• Right to work in the UK

Responsibilities

• Assist Quality Manager in daily office operations and goods-in tasks
• Conduct Hygiene, GMP and HACCP audits; raise non-conformances and track actions
• Implement and monitor PRP/OPRP and HACCP plans across operations
• Verify HACCP paperwork and ensure up-to-date records
• Monitor CCPs and temperature logs; manage traceability systems
• Support airline verification checks in flight assembly, stores and inbound areas
• Prepare samples for microbiological testing and sensory evaluation
• Oversee chiller and store conditions, FIFO, batch codes and expiry dates
• Verify personal hygiene compliance of staff in high-risk areas
• Provide QA reports to support corrective actions and food safety/quality controls
• Train production staff on food safety and quality standards
• Investigate customer complaints and submit detailed QA reports

Skills

Role model

Attention to detail

Communication

English proficiency

Team collaboration

Problem solving

Adaptability

Job description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

• Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager
• Carrying out Hygiene Audits as well as carrying out daily, weekly, and monthly GMP Audits, raising non-conformances and following up the Non-conformances
• Implementing and monitoring PRP, OPRP and HACCP plan for the entire operations, report deviations and take corrective actions.
• Performing verification of all HACCP paperwork ensuring it is kept up to date
• Monitoring of CCP's and temperature records
• Overseeing maintaining of the traceability systems
• Supporting Airline Specific verification checks in the flight assembly area, dry stores area as well as in-bound area
• Preparing samples for finished product microbiological testing and taste
• Overseeing & checking all chillers and dry stores within the production and warehouse, this includes, FIFO, batch codes, expiry dates, allergen segregation.
• Performing verification checks of team members personal hygiene of the members in the high risk as well as high care areas
• Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures
• Training and developing production staff on food safety and food quality to equip them to maintain food safety standards within the Operations Department
• Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager

Qualifications

• Role model ability, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality
• Well presented, professional individual with a can-do, positive attitude that indulges in team success
• Self-motivation, resilience, and a positive change champion for DO & CO in a fast-paced environment that requires flexibility and adapting.
• Meticulous attention to detail and precise record keeping skills
• Ability to influence different departments to suggest, implement and track more efficient processes
• Build strong relationships with other departments including operational departments to integrate with and understand the true bases of efficiency and unit synergies
• You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the DO & CO Family well informed
• Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• Flexibility in regards to your work availability is essential, as the Operation run 7 days a week, including evenings, weekends and public holidays.
• Right to work in the UK

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• £32,000.00 per year
• On-site role
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status