Quality Assurance Officer

Leicestershire County Council; England; Hybrid; GBP 32,000 - 35,000; Part time

Job summary

A local government authority is seeking a part-time Quality Assurance Officer to support the Senior Quality Assurance Officer in managing audit programs and improving quality standards within the Environment and Transport Department. Candidates should possess GCSEs in English and Mathematics, have relevant experience, and excellent ICT skills. This hybrid role offers the flexibility to balance work commitments with personal circumstances.

Qualifications

• Awareness of auditing requirements and asset management concepts.
• Experience working with staff at all levels.
• Ability to maintain confidentiality and foster positive relationships.

Responsibilities

• Support the Senior Quality Assurance Officer in managing audit programs.
• Lead improvement projects complying with quality management systems.
• Prepare key meeting materials and summarize outcomes.

Skills

Attention to detail

Interpersonal skills

Organisational skills

ICT skills

Education

GCSE English and Mathematics at grade 4-9

NVQ Level 3 or equivalent

Tools

Microsoft Word

Microsoft Excel

Visio

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Worker Category: Hybrid Worker

Salary: £32,070 - £34,359 per annum (pro-rata for part time)

Working Hours: 29 hours per week

Contract Type: Permanent

An exciting opportunity has arisen for a part-time (29 hours per week) Quality Assurance Officer within the Business Services Team of the Environment and Transport Department.

The successful candidate will join a small Business Services team that provides a number of key business support functions to the department.

The role supports the Senior Quality Assurance Officer in maintaining the department's Quality Management System, ensuring alignment with the Asset Management System. Assisting with the external and internal audit programs and playing a supporting role in continuous improvement initiatives.

We are looking for someone that has attention to detail, with a structured approach and an interest in developing within the quality field - particularly in maintaining and improving standards

About the Role

You will support the Senior Quality Assurance Officer to manage the delivery of both the internal and external audit programs and monitor actions raised during audits and management meetings. Support managers in identifying and implementing improvement actions based on outcomes and conduct internal audits independently.

You will assist teams in the development of continuous improvement and quality assurance activities by developing, reviewing and maintaining process charts and other documentation associated with the Quality Management System (QMS) and assist with Document Control within the Asset Management System as well as managing the departmental QMS web pages.

You will lead improvement projects, advising and supporting teams to comply with Quality Management Systems, quality procedures and working practices. You will also undertake process mapping and work with teams on process improvement and efficiency.

You will organise and prepare for key meetings, which will include minutes of meetings, preparation of report and presentation of results where appropriate.

About You

To apply for this post, you must:

• Have English and Mathematics at GCSE grade 4-9 and NVQ Level 3 or equivalent or demonstrate equivalent experience.
• Have an awareness and understanding of auditing requirements and knowledge of the concepts of asset management and quality management systems.
• Have experience in working with staff at all levels, demonstrating strong interpersonal and communication skills (both verbal and written).
• Demonstrate a professional, tactful and diplomatic approach, while fostering positive relationships and maintaining strict confidentiality.
• Have good organisational, prioritisation and planning skills with a flexible approach and the ability to work under pressure dealing with changing deadlines.
• Have excellent ICT skills with experience in using a range of Microsoft packages (such as Word, Excel, Outlook, Visio) with the ability to maintain and monitor records as well as produce process charts and use flowchart software.
• Be able to travel to locations across the County as required.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.

For more information or an informal discussion, please contact Faizana Aziz, Senior Quality Assurance Officer, or Jodie March, Business Services Team Manager.

To apply, please send us your CV as well as a supporting statement, detailing how you meet the requirements of the post.