Quality Assurance Officer

NHS; City Of London; On-site; GBP 37,000 - 46,000; Full time

Job summary

A major healthcare provider in London is looking for a Quality Assurance Officer to support quality management in clinical research. The role involves managing quality control, maintaining quality records, and assisting in audits. Ideal candidates would have a relevant degree and excellent communication skills. Competitive salary of £37,259 to £45,356 per year, with a fixed-term contract for 12 months.

Qualifications

• Relevant degree or professional qualification or equivalent experience.
• Good Clinical Practice training.
• Excellent oral and written communication skills.
• Ability to communicate healthcare research information simply.

Responsibilities

• Manage the quality control of clinical research activity.
• Develop, implement, and verify working practices and procedures.
• Maintain accurate quality management records for inspections.
• Assist in hosting regulatory inspections and audits.

Skills

Excellent oral and written communication skills

Strong planning and organizational skills

Ability to problem solve

Risk and incident management experience

Basic understanding of medical terminology

Education

Relevant degree or professional qualification

Good Clinical Practice training

Tools

Word

Excel

PowerPoint

Access

InPhase

CRF Manager

Q-Pulse

Job description

King's College Hospital NHS Foundation Trust is seeking a Quality Assurance Officer.

The closing date is 14 October 2025

£37,259 - £45,356 Inclusive of HCAS Per annum Pro rata

Fixed term: 12 months - Full time 37.5 hours per week

The post holder will support and maintain a quality management system to assure the quality of clinical research undertaken within the Research and Development Department in accordance with prevailing legislative and best practice requirements.

Main duties of the job

The post holder will play a role in the co-ordination of working practices and policy implementation to ensure that the Trust is at all times compliant with both internal policies and external regulatory frameworks.

The post holder will drive a quality approach to the conduct of commercial and non-commercial clinical research to ensure that clinical trial quality is assured throughout all areas within the Trust where clinical research is undertaken.

The post holder will be based in the Trust R&D department and will work across the Denmark Hill and PRUH sites.

About us

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London.

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do.

Job responsibilities

Supporting Quality Assurance and Audit Programme

• In conjunction with the R&D Operational Manager, set up and manage the quality control of clinical research activity undertaken within the R&D Office.
• Develop, implement, review and verify R&D working practices and standard operating procedures, ensuring that all Regulatory, College and Trust requirements are encapsulated.
• Implement and maintain office systems to manage working practices and policies within the Trust.
• Maintain precise and accurate quality management records that are ready for inspection by regulatory authorities and Sponsors on demand.

R&D Governance and Risk

• Preparing reports of InPhase incidents across the Trust for the Research Governance and Risk committee on a quarterly basis.

R&D Audit Programme

• Assist in the hosting of regulatory inspections and audits as required.
• Participate in Good Clinical Practice audits of research studies running in the CRF and on occasion within the wider Trust as part of the audit programme implemented by the R&D Operational Manager.

Information and Data Management

• The post holder will use standard information technology - Word, Excel, PowerPoint, Access, Internet Explorer and the CRF specific software in order to undertake their duties.
• They will use the Trust systems InPhase, CRF Manager, Q-Pulse, Edge and other relevant reporting systems.

Person Specification

Education & Qualifications

• Relevant degree or professional qualification or equivalent experience
• Good Clinical Practice training

Knowledge and Experience

• Excellent oral and written communication skills to communicate effectively with researchers, consultants and staff from different disciplines and administrators at all levels
• Ability to communicate healthcare research information in an easily understood manner.
• Risk and incident management experience in the NHS or pharmaceutical industry environment.
• Basic understanding of medical terminology.

Skills and Competencies

• Strong planning and organizational skills including the ability to prioritize, manage multiple tasks and projects, with proven ability to deliver to stringent performance criteria within agreed deadlines.
• Strong ability to problem solve.
• Strong ability to build successful relationships and collaborate in a cross functional team and maintain a positive work environment.
• Resilience and flexibility; able to contribute innovatively to solving process development problems.
• Well motivated with evidence of an ability to work without direct supervision and to use own initiative.
• Ability to develop and maintain good working relationships with all levels of staff
• Highly professional approach to work, in particular in dealing with confidential information.

King's College Hospital NHS Foundation Trust is an Equal Opportunities employer.