Quality Assurance, Monitoring & Testing Lead Analyst - VP - London

Citigroup Inc.; London; On-site; GBP 60,000 - 100,000; Full time

Job description

Quality Assurance, Monitoring & Testing Lead Analyst - VP - London

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank. Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

• Performing QARs in accordance with In-Business QA Standard, Procedure and Methodology Manual.
• Working closely with stakeholders and adding value and improving conformance with Wholesale Credit Risk standards and processes across the first line of defence.
• Responsible for the development and implementation of methodology guidance and tools that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute QARs on WCR activities within the first lines of defense.
• Proactively identifying areas of potential enhancement of In-Business QA Methodology and QAR process.
• Managing WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards.
• Conducting ongoing and periodic assessment of the quality of the QARs performed by the In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures.
• Identifying process improvements from the reviews of work papers completed in the QARs.
• Providing feedback and contributing to enhancement of training required to In-Business QA staff.
• Collaborating, providing oversight, consultation, and guidance over the assessment of methodology related questions from In-Business QA staff performing the QARs.
• Helping drive technology solutions to support QAR activities.
• Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings, and proactively assessing the impact to In-Business QA Methodology.
• Providing ongoing and timely feedback and coaching of In-Business Quality Assurance staff.
• Acting as a change agent coaching staff within In-Business QA on areas with noted deficiencies.
• Supporting the Global Head of WCR In-Business QA on internal projects and initiatives.
• Supporting WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives.
• Travel (less than 10%).

Knowledge/Experience:

• Demonstrable assurance experience, including 5-7 years in banking, credit risk management, internal audit, or risks and controls.
• Strong knowledge of risk management and control frameworks obtained through experience in large financial organizations.
• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes.
• Proficient understanding of QA policies and procedures with the ability to execute change seamlessly.
• Knowledge and experience on designing and implementing robust Quality Assurance framework.
• Grasp of issues identification, documentation, and remediation within the Quality Assurance process.
• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control.

Skills / Competencies:

• Solid organizational skills with ability and willingness to work under pressure.
• Effective in taking ownership and following up on allocated tasks from start to completion.
• Strong interpersonal skills, with the ability to build relationships and exert influence.
• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely.
• Analytical and decision-making capabilities.
• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills.

Qualifications:

• BA/BSc or higher degree in Business (MBA), or any other related subject.

Job Family Group: Controls Governance & Oversight

Job Family: Quality Assurance, Monitoring & Testing

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.