Quality Assurance Manger

Jørstad AS; East Hertfordshire; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading charity organization in the UK is seeking a Quality Assurance Manager to enhance the quality and safety of care services. This role involves leading audits, ensuring compliance with regulations, and promoting safeguarding practices. Ideal candidates will have experience in social care, a passion for quality improvement, and strong leadership skills. The position offers excellent training opportunities and a supportive work environment with additional perks like free parking and a recommend-a-friend bonus.

Benefits

Comprehensive training and development opportunities

Recommend a Friend bonus of up to £500

Free on-site parking

Discounted meals

Paid enhanced DBS

Access to Blue Light Card discounts

Qualifications

• Relevant care experience and knowledge of both adult and/or children's services.
• Strong auditing and compliance knowledge (CQC/Ofsted).
• Commitment to safeguarding, diversity, and person-centred care.

Responsibilities

• Lead internal audits across all service areas, reporting findings and driving actions.
• Monitor, evaluate and improve compliance with regulatory frameworks.
• Champion safeguarding and act as a Designated Safeguarding Lead.

Skills

Leadership

Auditing

Compliance knowledge

Communication skills

IT skills

Education

Level 5 Diploma in Leadership for Health & Social Care

Job description

Location: St Elizabeths Centre, Much Hadham

Full-Time | Permanent

Salary: £35,432 - £39,605 per annum

About St Elizabeths Centre

Nestled in 60 acres of peaceful countryside, St Elizabeths is a national charity that has supported children, young people, and adults with complex medical and learning needs for over 120 years. We provide a specialist School, College, residential care, supported living and on-site health services.

Our mission is to help every person we support Live Life to the Full, and our values aspirational, collaborative, joyful, and compassionate are at the heart of everything we do.

About The Role

Reporting directly to the Chief Executive Officer, the Quality Assurance Manager will play a vital role in maintaining and improving the quality and safety of care delivered across our residential School and College services.

You will lead on quality improvement, embed compliance and regulatory standards (CQC/Ofsted), and act as a key driver in safeguarding best practices. Using structured audits, inspections, and feedback cycles, you will work closely with teams to ensure excellence in care, safety, and person-centred planning.

This role will also act as the Designated Safeguarding Lead for the services and take a leadership role in promoting learning from incidents and continuous service improvement.

Key Responsibilities

• Lead internal audits across all service areas, reporting findings and driving actions
• Monitor, evaluate and improve compliance with regulatory frameworks
• Champion safeguarding and act as a Designated Safeguarding Lead
• Audit the quality of documentation, DATIX, care planning, MCA/LPS and assessments
• Collaborate with managers to ensure inspection readiness and service development
• Support with rota effectiveness, staffing levels, and risk management oversight
• Lead on quality initiatives across both adult and childrens services
• Contribute to training, policy development and organisational improvement

About You

This role is ideal for a dedicated and experienced professional in adult and/or childrens social care, with a passion for quality and continuous improvement.

Essential

• Relevant care experience and knowledge of both adult and/or childrens services
• Strong auditing and compliance knowledge (CQC/Ofsted)
• Leadership and team management experience
• Excellent communication and report writing skills
• Strong IT and organisational skills
• Commitment to safeguarding, diversity, and person-centred care

Desirable

• Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards)
• Experience delivering staff training and managing change

Why work for St Elizabeths?

You’ll join a supportive, inclusive environment where your work is valued, and your wellbeing is prioritised. We offer:

• Supportive hours: Monday - Friday, 9:00am – 5:00pm
• Comprehensive training and development opportunities
• Recommend a Friend bonus of up to £500 (T&Cs apply)
• Free on-site parking and discounted meals in our on-site canteen
• Paid enhanced DBS
• Beautiful countryside location
• Access to Blue Light Card and other discounts across high street brands

How To Apply

Please apply via our website by completing an application form and uploading your CV.

Applications will be reviewed on a rolling basis; we recommend applying early, as we may close the advert once enough strong applications are received.

Please note: We are not located on a public transport route, so having access to transport is helpful.

Final salary offer is dependent on experience, qualifications, and the role level.

Inclusion & Safeguarding

At St Elizabeths, we embrace diversity and are committed to fostering an inclusive workplace. We are proud to be a Disability Confident Employer and recognised as an Investor in People.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All offers are subject to satisfactory references and an enhanced DBS check. Some roles may involve regulated activity, and applying while barred is a criminal offence.

Be part of something bigger at St Elizabeths.

#INDMGR

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