Quality Assurance Manager (Lawyer, Barrister, CILEX)

Hays Legal; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A forward-thinking regulatory organisation is seeking a Quality Assurance Manager in London to lead quality assurance activities. This role involves conducting case reviews, working with senior stakeholders, and shaping regulatory outcomes. Candidates should have a legal qualification along with strong experience in case analysis and a proactive approach.

Benefits

Hybrid working model

Professional development opportunities

Supportive team environment

Qualifications

• Strong experience in legal or regulatory settings.
• Ability to deliver solutions and drive improvements.
• Experience in quality assurance and continuous improvement is desirable.

Responsibilities

• Lead quality assurance activities and conduct detailed case reviews.
• Work with senior stakeholders to improve performance and consistency.
• Contribute to strategic initiatives and develop QA frameworks.

Skills

Complex case analysis

Communication

Proactive collaboration

Education

Legal qualification as Solicitor, Barrister, or Chartered Legal Executive

Job description

Your new company
Join a forward-thinking regulatory organisation committed to upholding high standards and protecting the public interest. You'll be part of a dynamic team that plays a key role in ensuring quality and consistency across legal and regulatory processes. With a strong focus on continuous improvement, this organisation offers a collaborative and inclusive working environment, where your expertise will be valued and your contributions recognised.

Your new role
As a Quality Assurance Manager, you will lead quality assurance activities across the organisation, conducting detailed case reviews and identifying trends to improve performance and consistency. You'll work closely with senior stakeholders, contribute to strategic initiatives, and support other departments in developing QA frameworks. This is a high-profile role where your legal expertise and analytical skills will help shape regulatory outcomes and drive operational excellence.

What you'll need to succeed

• A legal qualification as a solicitor, barrister, or chartered legal executive (or equivalent), with entitlement to practise in England and Wales
• Strong experience in complex case analysis within a legal or regulatory setting
• Proven ability to deliver solutions and drive improvements
• Excellent communication skills, with the ability to produce clear, concise reports
• A proactive and collaborative approach to working with peers and stakeholders
• Experience in quality assurance and continuous improvement is highly desirable

What you'll get in return

• Hybrid working model with flexibility to work from home
• The opportunity to be recognised as a QA expert in a highly respected organisation
• A chance to influence regulatory outcomes and contribute to public protection
• Supportive team environment and opportunities for professional development
• Exposure to high-level stakeholders and strategic projects

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