Quality Assurance Manager

National Grid; United Kingdom; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A leading energy provider in the UK is seeking a Quality Manager to oversee ISO9001 compliance and develop a quality culture within the organization. You will implement and manage an effective quality management system and collaborate with stakeholders to ensure quality standards are met. The ideal candidate will have a degree and relevant experience, alongside a Lead Auditor qualification. This role offers a competitive salary and various benefits, with flexible working options available.

Benefits

Salary of £65,000 to £75,000 per annum

Annual Performance Based Bonus of up to 30%

28 days annual leave plus eight statutory days

Contributory pension scheme with double-matching

Financial support for professional development

Flexible benefits including health and wellbeing apps

Qualifications

• Experience of implementing and managing ISO9001 in a large-scale organization.
• Detailed understanding of quality challenges in the energy sector.
• Ability to develop and implement quality training material.

Responsibilities

• Develop and manage ISO audit program for NGET.
• Establish Supplier Quality Assurance Strategy.
• Chair Integrated Management System Reviews and report on quality performance.

Skills

ISO9001 implementation

Quality Assurance

Internal Auditing

Supplier Quality Assurance

Stakeholder Management

Education

Degree level qualified or significant relevant business quality experience

Lead Auditor (ISO 9001) qualification

Job description

About the role

National Grid Electricity Transmission (NGET) is at the heart of energy in the UK. The electricity we provide gets the nation to work, powers schools and brings energy to life. Our energy network connects the nation, so it’s essential that it’s continually evolving, advancing, and improving. In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers.

As Quality Manager you’ll develop, implement and maintain an effective ISO internal audit programme for the integrated management system and work with the business to ensure that NGET’s Quality Management System (QMS) meets the requirements of ISO 9001. You’ll support the business to help develop a culture of quality and customer focus throughout the organisation, establishing and implementing an effective Supplier Quality Assurance Strategy for NGET

Key Accountabilities

• Manage the third-party preparation and external certification within NGET to maintain ISO 9001, 14001, 45001, 55001 certifications working closely with stakeholders across the business.

• Develop and manage data insights and reporting from ISO internal audit and ISO external certifications programmes to NGET Exec.

• Establish, implement and manage the Supplier Quality Assurance Strategy for NGET.
• Develop, implement and assure a Quality Management System (QMS) integrated with occupational safety, environmental and asset management systems.

• Ensure the standards of policies, procedures and practices for quality are in line with company BMS.
• Chair and deliver Integrated Management System Reviews and provide reporting on Quality system performance to leadership.
• Work with the DVs and Central Assurance and Risk teams to ensure that the company’s Quality Management System risks are appropriately managed via the implementation of the QMS.

• Manage a team to ensure that there is appropriate quality management support, communication, and awareness to the business and that a culture of quality is embedded.
• Work with the business Delivery Vehicles to understand their needs regarding quality and develop the QMS to support them and those of the NGET Customers.
• Drive the NGET business to be Customer focussed where efficient cost-effective processes are developed, aligned to their needs.
• Use sound objective data to identify improvements to the Quality Management System and work with the DVs and the NGET Exec to implement these.
• Develop and implement induction and training material on quality.
• Develop and communicate standard expectations on quality competence for key roles on projects and operations.

We’re flexible on where you are based but there will be a need to travel to Warwick for meetings on a fairly regular basis, as well as travel to site as and when required.

What you'll need

We’re looking for someone with hands-on experience of implementing and managing ISO9001 across a large-scale organisation in compliance with IS0 9001 to achieve certification.

You’ll need a detailed understanding of the wider NGET business, and the quality challenges relating to it, along with Quality Assurance and Internal Audit experience.

Resilient with the confidence and courage to challenge behaviours and issues, you’ll have the ability to think of innovative new ways in which to engage the business.

You’ll be experienced in managing supplier quality assurance activities and proving pre and post contract procurement quality support for goods, services and materials supplied to NGET.

Degree level qualified, or with significant relevant business quality experience, you’ll have a Lead Auditor (ISO 9001) qualification and ideally be a member of Chartered Quality Institute.

What's in it for you?

• Salary of £65,000 to £75,000 per annum, depending on experience
• Annual Performance Based Bonus of up to 30%
• 28 days annual leave, plus eight statutory days
• Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%
• The option to buy additional or sell holiday days
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave - so long as it’s relevant to your role
• Access to several flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
• Access to a numerous apps which support health, fitness and wellbeing

More Information

This is a Band D role within ET

Hiring Manager - David Baskett

This role closes on 6th August 2025 however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.