Quality Assurance Manager

DO & CO Airline Catering; Hounslow; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in luxury airline catering seeks a Quality Assurance Manager to oversee UK-based Quality Auditors. In this role, you will ensure compliance with food safety standards, manage audits, and foster a team-oriented environment focused on excellence. Join a dynamic team committed to delivering exceptional service and quality.

Benefits

Free Meals on Site

In-House Training Opportunities

Career Development Opportunities

Qualifications

• Ability to lead a team and provide exceptional service.
• Passion for high-end cuisine and motivation to excel.
• Strong communication skills, both written and verbal.

Responsibilities

• Manage and motivate UK-based Quality Auditors.
• Ensure compliance with food safety regulations and standards.
• Liaise with external bodies for compliance and audits.

Skills

Leadership

Problem Solving

Attention to Detail

Communication

Relationship Building

Education

BSc Food Science

Tools

Microsoft Office

Job description

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We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

Company Description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

• Effectively managing and motivating the UK based Quality Auditors for all DO & CO Units in the UK, ensuring that they are being developed, have direction, and are provided with meaningful feedback
• Implementing legal requirements of Food Safety, as well as constantly improving the HACCP System and food safety procedures based on the Codex Alimentarius
• Ensuring compliance with HALAL requirements and preparing the annual certification
• Completing Supplier Audits liaising with the Purchasing Manager to ensure the raw materials comply with exceptionally high DO & CO standards. All ingredients should have an internal specification
• Managing and planning scheduled audits, like Hygiene Audits, Glass and Foreign Body Audits, GMP and HACCP Audits
• Liaising with external bodies like EHO and FSA to ensure the production is updated when the legislations are amended. You will strive to achieve the annual third party certification in accordance to FSSC 22000 Standard
• Building partnerships with customers.
• Identifying and investigating non-compliance and act as appropriate
• Establishing processes to ensure all specifications and recipes are up to date
• Forward, strategic thinking leader always looking to exceed targets and expectations whilst maintaining the collectiveness of the team and culture of DO & CO
• Maintaining good working relationships with all DO & CO family members as well as our partners, vendors, and other stakeholders
• Completing quality assessment reports, following through, and acting as necessary
• Working closely with the Executive teams and Operations Manager to ensure safe products
• Responsible for approval of current and new supplier data analysis and statistical interpretation
• Maintaining accurate and up to date documentation. All procedures are subject to document control including issue date and number
• Investigating complaints. You will record all complaints and oversee the investigations providing feedback to our partners, suppliers, and Senior Management
• Precise and accurate reporting to the Executive Team and Head Office
• Taking responsibility for all your actions, supporting your team, and celebrating successes as a family

Qualifications

• Role model ability, leading a team, ready to roll up your sleeves and do what is needed to provide the best service with a problem-solving mentality
• Passion for high-end cuisine, love for food and motivation to deliver exceptional service
• Well presented, professional individual with a can-do, positive attitude that indulges in team success
• The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies
• Meticulous attention to detail and data driven with the ability to influence different departments to suggest, implement and track DO & CO standards
• Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best
• You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• Have a great understanding and working knowledge of your department and be the expert in delivering practical actions for its improvement by taking a hands-on approach
• BSc Food Science or previous experience in a similar role
• Highly proficient in Microsoft Office package with excellent working knowledge of reporting and managing data
• Understanding of Health and Safety principles.
• Understanding of Sustainability requirements

Additional Information

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status