Quality Assurance Manager

Unicorn Resourcing; Cambridgeshire and Peterborough; On-site; GBP 50,000 - 65,000; Full time

Job description

QA Manager

Location: Cambridgeshire

Salary: Up to £65,000 (depending on experience)

Job Type: Full-time, Permanent

Job Overview

Our client is an established company seeking a highly experienced QA Manager to lead and maintain their Quality Assurance systems and ensure compliance with industry regulations and customer expectations. The successful candidate will play a key role in maintaining high-quality standards across the organisation and driving continuous improvement initiatives.

Main Purpose of the Job

To deliver quality products and services that exceed the standards expected by customers and stakeholders. Ensure that the company works to the highest possible quality standard in everything it does and implement standard processes & procedures for consistent, high-quality results across all company functions.

Key Responsibilities and Main Tasks

• Make suggestions and follow through with improvements to deliver reliable and quality products and services.
• Collect, compile, and analyse data continuously and visualize trends to identify areas for reliability and quality improvement; initiating and facilitating actions to implement improvements effectively using problem-solving techniques (8D, 5Why, etc.).
• Responsibility for the maintenance of QMS, ensuring compliance with all regulatory requirements and standards adopted by the company.
• Formulate, develop, and promote policies, processes, procedures, objectives, and measures for the continued operation of QMS (e.g., Quality & Environment).
• Assist relevant departments in writing standardised work instructions for company processes and procedures.
• Organise and conduct internal and external audits to ensure adherence to regulations and standards.
• Collate and deliver performance data as part of the QMS review to senior management.
• Identify training needs and implement company-wide compliance training.
• Train and coach staff regarding quality and environment functions.
• Establish quality contracts with customers and suppliers.
• Act as liaison, host, and company representative for external auditing bodies related to Quality & Environment functions.
• Work with supply chain to assess new suppliers and monitor existing suppliers for better quality production materials.
• Contribute to and undertake Quality Gate Reviews for the introduction of any new product.
• Collaborate with engineering teams to perform reliability testing on new products.
• Develop inspection standards for production materials and acceptance of certificates of conformity.
• Manage customer complaints, RMAs, and corrective/preventative actions for field issues.
• Prevent recurrence of major quality problems.
• Carry out additional tasks.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• Proven experience in quality assurance within an electronics manufacturing environment.
• Working knowledge of quality improvement, problem-solving, and analysis techniques.
• Strong verbal and written communication skills for internal and external engagement.
• Strong interpersonal skills for collaboration with all company areas and external bodies.
• Proficiency in spreadsheets and statistical analysis, including data collection and management.
• Excellent attention to detail and problem-solving skills.
• Strong planning, organisation, and critical/logical thinking abilities.
• Teamwork, collaboration, and facilitation skills to resolve issues and lead continuous quality improvement.
• Knowledge of electronic component reliability and failure mechanisms is highly desirable.