Quality Assurance Manager

Places Developments; Cambridge; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Bonus scheme

Company pension with matched up to 7%

35 days annual leave

Buy and sell holiday scheme

Life assurance

Training and development opportunities

Job summary

Places for People is hiring a Quality Assurance Manager to lead quality across our developments. You will support site teams, contractors and suppliers to meet regulatory and company quality standards, ensuring customer satisfaction and high build quality.

You will carry out inspections, drive continuous improvement, and provide coaching on QA processes. The role covers field sites across Cambridgeshire and East Anglia with travel as required.

Qualifications

• Proven QA experience in construction.
• Experience inspecting and monitoring quality across residential projects.
• Strong knowledge of QA processes and legal standards.
• Ability to coach teams and drive continuous improvement.

Responsibilities

• Oversee quality across all construction stages, working with site teams, contractors and suppliers.
• Attend design and pre-start meetings and monitor QMS compliance.
• Provide technical guidance and training on quality processes.

Skills

Coaching & mentoring

Communication

Stakeholder management

Organisational skills

Quality assurance experience

Education

A Level 6 NVQ in Site Inspection or Site Management

CSCS Card

MCIOB

SMSTS

Job description

At Places for People, we hire People, not numbers. If you're passionate about driving quality, raising standards and making a real impact on the homes we build, we'd love to hear from you.

We're looking for a Quality Assurance Manager to join our Places Developments team. This is a fantastic opportunity to play a key role in ensuring the highest standards of construction quality across our developments, supporting site teams, contractors and suppliers to deliver exceptional homes and an outstanding customer experience.

Location

Field based across Cambridgeshire and East Anglia covering Bedfordshire Hertfordshire, Suffolk and Norfolk. You'll be conveniently placed to travel across your designated area

More about your role

Reporting to the Head of Customer Service, you'll be responsible for maintaining oversight of quality throughout all stages of the construction process. Working closely with site management teams, contractors and suppliers, you'll ensure our developments are delivered in line with company quality standards, regulatory requirements and customer expectations.

You'll carry out inspections and commissioning activities across developments, assess completed homes against legal and quality standards, and champion continuous improvement initiatives across the region. Acting as a subject matter expert, you'll provide technical guidance, training and coaching to support the successful implementation of quality management processes and best practice.

You'll attend design and pre-start meetings, monitor site performance, support quality management system (QMS) compliance and work collaboratively with site teams to drive improvements that enhance build quality, customer satisfaction and operational performance.

More About You

To be eligible for an interview for this role, you must have proven Quality Assurance experience within the construction industry and an in-depth understanding of quality control procedures and relevant legal standards.

• You have experience undertaking inspections and monitoring quality across residential construction projects.
• You have a strong understanding of quality management systems, continuous improvement methodologies and industry best practice.
• You're confident influencing, coaching and developing both internal teams and external contractors.
• You can identify quality issues, implement corrective actions and support teams in delivering consistent standards.
• You have excellent communication and stakeholder management skills.
• You're highly organised and able to manage multiple developments and priorities effectively.
• You work collaboratively, see the bigger picture and contribute positively to wider business objectives.
• You're confident using IT systems and producing clear reports and documentation.

You’ll also benefit from holding:

• A Level 6 NVQ in Site Inspection or Site Management
• CSCS Card
• MCIOB
• SMSTS
• Strong coaching, mentoring and people development experience

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Basic DBS check is mandatory for this position.

What does Places for People have to offer you?

We are a large, diverse, and ambitious business that offers excellent opportunities for career development and progression. We know there's always more we can do to make life easier and more rewarding for our colleagues, which is why we offer a comprehensive benefits package that includes:

• Bonus scheme
• Company pension with matched contributions up to 7%
• 35 days annual leave (including bank holidays), increasing with service
• Buy and sell holiday scheme
• Life assurance
• Extra perks including huge discounts and offers from shops, cinemas, and much more
• Ongoing training and development opportunities

As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.