Quality Assurance Lead - Pensions

www.topfinancialjobs.co.uk - Jobboard; Trowbridge; Hybrid; GBP 49,000 - 53,000; Full time

Job summary

An established industry player is looking for a Quality Assurance Lead specializing in pensions. This pivotal role involves overseeing the development and implementation of policies and systems while ensuring compliance with professional guidelines. You will lead service transformations, drive continuous improvements, and collaborate with senior leaders to enhance service delivery. If you're passionate about making a significant impact in the pensions sector and thrive in a hybrid work environment, this is the perfect opportunity for you.

Qualifications

• Significant post-qualification experience in a similar environment.
• Expert knowledge in policy, legislation, and systems.

Responsibilities

• Lead service transformation and drive continuous improvement initiatives.
• Monitor and review service delivery and implement necessary changes.

Skills

Project Management

Interpersonal Skills

Problem-Solving

ICT Skills

Policy Development

Negotiation Skills

Strategic Awareness

Education

Postgraduate Professional Qualification

Tools

Microsoft Office

Specialist Software

Job description

Quality Assurance Lead - Pensions - Wiltshire
Permanent
£49,764 - 52,400.00 per annum
Hybrid 50% - 2/3 DAYS IN OFFICE 2/3 DAYS WFH
Full time
Key Requirements and Responsibilities

• Significant post-qualification professional experience in a similar environment
• Expert knowledge in specialist subject area, including policy, legislation, systems, and professional guidelines
• Strong understanding of emerging trends and sector-wide developments
• Proven experience developing and implementing systems, policies, procedures, and best practices
• Excellent ICT skills, including Microsoft Office and specialist software
• Sound knowledge of operational systems, functionality, and capabilities
• Experience in delivering complex projects and contributing to organisation-wide programmes
• Ability to lead service transformation and drive continuous improvement initiatives
• Strong planning, organisational, and workload prioritisation skills
• Ability to manage and evaluate performance against set targets and standards
• Highly effective interpersonal, communication, negotiation, and influencing skills
• Proven problem-solving ability using initiative, creativity, and strategic awareness
• Ability to apply professional judgement in complex, high-impact decisions
• Experience advising senior leaders, councillors, and external partners on complex or sensitive issues
• Confident in representing the service or council internally and externally
• Skilled at balancing conflicting requirements and negotiating successful outcomes
• Contribute to the development of long-term strategies and policies
• Track record in identifying risks, trends, and service performance issues and recommending actionable solutions
• Responsible for setting service standards and working practices that have council-wide impact
• Ability to monitor and review service delivery and implement change where needed
• Postgraduate professional qualification and/or significant relevant experience at a technical/professional level

To find out more information please contact Abbie at (url removed)
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.