Quality Assurance Lead — ISO 9001 & API Q2

Expro; Newport; On-site; GBP 42,000 - 65,000; Full time

Job summary

Expro is seeking a Service Quality Specialist to support the QMS implementation and continuous improvement across Operations, Projects, Engineering, and Supply Chain. You will audit, manage supplier quality, drive corrective actions, and lead lessons learned programs.

In this role, you will coordinate audits across regions, develop quality plans, and ensure compliance with ISO 9001, API Q2, and contractual requirements while promoting a culture of operational excellence.

Qualifications

• Proven experience in Quality Assurance, Quality Control, Quality Management, or Engineering roles within the oil and gas industry.
• Experience conducting internal and supplier audits within ISO 9001-certified environments.
• Strong knowledge of quality management systems, corrective action processes, root cause analysis, and continuous improvement methodologies.
• Experience managing action tracking systems and driving improvement actions to completion.
• Strong analytical, communication, and stakeholder management skills.
• Proficiency in SharePoint, quality management systems, and business reporting tools.

Responsibilities

• Drive compliance with the Global Audit Programme by coordinating and supporting audit activities across multiple regions
• Plan and conduct internal audits to verify compliance with company policies, procedures, and quality standards
• Support supplier and vendor audits in partnership with Supply Chain teams, ensuring findings and corrective actions are effectively managed through to closure
• Contribute to the development and continuous improvement of the Quality Management System in line with ISO 9001, API Q2, customer, and regulatory requirements
• Support the delivery and completion of Service Delivery Plans, working closely with operational and functional stakeholders
• Lead quality event investigations, facilitating root cause analysis, corrective action implementation, effectiveness reviews, and lessons learned
• Facilitate the capture, communication, and sharing of lessons learned from projects, audits, incidents, and improvement initiatives to promote organisational learning
• Analyse quality performance data, audit trends, non-conformance reports, and corrective action effectiveness to identify improvement opportunities
• Provide quality-related KPI data and support monthly performance reporting
• Support tendering and contract review activities by assessing quality requirements, risks, compliance obligations, and resource needs
• Review Project Quality Plans (PQPs) and Inspection & Test Plans (ITPs) to ensure compliance with contractual, customer, and regulatory requirements
• Review Manufacturing Record Books (MRBs) to verify compliance with company quality standards and applicable industry requirements
• Collaborate with engineering, operations, service delivery, projects, and supply chain teams to ensure quality requirements are embedded throughout project execution
• Maintain and manage the Quality Action Tracker, ensuring actions are monitored, reported, and closed in a timely manner
• Champion a culture of quality, continuous improvement, and operational excellence through coaching, mentoring, and stakeholder engagement

Skills

Quality Assurance

Quality Control

Quality Management

Engineering experience

Root cause analysis

Corrective actions

SharePoint

Business reporting tools

Stakeholder management

Education

Degree in Engineering or QA/QC

Tools

Quality management software

Audit management tools

Job description

Expro is seeking a Service Quality Specialist to support the QMS implementation and continuous improvement across Operations, Projects, Engineering, and Supply Chain. You will audit, manage supplier quality, drive corrective actions, and lead lessons learned programs.

In this role, you will coordinate audits across regions, develop quality plans, and ensure compliance with ISO 9001, API Q2, and contractual requirements while promoting a culture of operational excellence.