Quality Assurance Lead, Employment Support | Hybrid

South Yorkshire Mayoral Combined Authority; Sheffield; Hybrid; GBP 51,000 - 54,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid working

Flexible working hours

Training on the job

Professional membership reimbursement

Job summary

South Yorkshire Combined Mayoral Authority is seeking an experienced Quality Assurance Manager – Employment Support to lead QA across employment programmes in a hybrid Sheffield setting. You will design standards, guide audits, and drive improvement with partners and local authorities.

Reporting to the Head of Employment and Careers, you’ll leverage data and insights to mitigate risks, support providers, and promote best practice regionally and nationally.

Qualifications

• Experience of quality assurance, audit, compliance, service review or continuous improvement activity.
• Strong knowledge of employment support programmes and service delivery models.
• Experience working with publicly funded programmes, partnerships or commissioned services.
• Ability to analyse complex information and use evidence to drive improvement.
• Excellent stakeholder engagement and influencing skills.

Responsibilities

• Lead the development and delivery of quality assurance frameworks across employment and supported employment programmes.
• Design and implement quality standards, guidance, processes and tools that support consistent and effective programme delivery.
• Use performance data, insight and stakeholder feedback to identify risks, drive improvement and ensure high-quality outcomes.
• Support providers to prepare for and successfully undertake audits, reviews and quality assessments.
• Work with local authorities, delivery partners and community organisations to embed a culture of learning, quality and continuous improvement.
• Provide support, challenge and improvement planning to strengthen service delivery and performance.
• Act as a subject matter expert on quality assurance, providing advice and guidance to colleagues and external partners.
• Monitor compliance, identify risks and ensure appropriate interventions are implemented where required.
• Prepare reports, recommendations and briefings for senior leaders, boards and stakeholders.
• Represent SYMCA at regional and national forums, promoting best practice and innovation in employment support.

Skills

Quality assurance

Audit

Compliance

Continuous improvement

Data analysis

Stakeholder engagement

Influencing skills

Problem solving

Leadership

Job description

South Yorkshire Combined Mayoral Authority is seeking an experienced Quality Assurance Manager – Employment Support to lead QA across employment programmes in a hybrid Sheffield setting. You will design standards, guide audits, and drive improvement with partners and local authorities.

Reporting to the Head of Employment and Careers, you’ll leverage data and insights to mitigate risks, support providers, and promote best practice regionally and nationally.