Quality Assurance Lead (Digital Platforms)

E.O.N Worldwide; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading energy company in London is seeking a Quality Assurance Lead to shape and deliver the QA strategy across digital platforms. The ideal candidate will have proven leadership experience, a solid background in QA automation, and an ability to drive quality across multiple channels. This role offers a competitive salary and excellent family-friendly benefits in a supportive and inclusive environment.

Benefits

26 days of annual leave plus bank holidays

Generous pension

Life cover

Bonus opportunities

20 flexible benefits with tax savings

Flexible & family-friendly policies

Qualifications

• Proven QA leadership experience in a digital-first, agile environment.
• Strong test strategy, automation framework and QA architecture expertise.
• Experience embedding AI-driven and data-informed testing practices.

Responsibilities

• Lead and evolve a risk based QA strategy across all digital products.
• Embed quality gates, release standards and monitoring tools.
• Drive automation at scale using modern frameworks and tools.

Skills

QA leadership experience

Test strategy expertise

Automation framework knowledge

Proficiency with Cypress

Proficiency with Playwright

Proficiency with Appium

Proficiency with Cucumber

Proficiency with Applitools

Proficiency with GitLab CI

Monitoring and observability knowledge

Tools

Cypress

Playwright

Appium

Cucumber

Applitools

GitLab CI

Job description

We are seeking a strategic and technically adept Quality Assurance Lead - Digital Platforms & Customer Experience to join our growing Digital Quality Assurance team (currently 10 QAs and expanding). Reporting to Technical Operations and Quality Assurance, you will shape and deliver our end-to-end QA strategy, safeguarding customer experience across our digital platforms. This role combines leadership, technical excellence and a proactive approach to risk management in a fast paced, innovation driven environment.

Here's a taste of what you'll be doing:

• Leading and evolving a risk based QA strategy across all digital products

• Embedding quality gates, release standards and monitoring/observability tools

• Driving automation at scale using modern frameworks and tools

• Integrating data validation and verification into testing pipelines

• Overseeing third party vendor quality governance

• Managing, coaching and growing a high performing QA team

Are we the perfect match?

• Proven QA leadership experience in a digital-first, agile environment

• Strong test strategy, automation framework and QA architecture expertise

• Experience embedding AI-driven and data-informed testing practices

• Proficiency with tools such as Cypress, Playwright, Appium, Cucumber, Applitools, and GitLab CI

• Knowledge of monitoring, observability and telemetry driven improvements

• Ability to drive cross-platform (web and mobile) quality strategies

It would be great if you had:

• Experience in customer-facing, regulated or high-scale industries

• Familiarity with Braze, content platforms or headless CMS

• Exposure to accessibility testing and service design

• Experience with vendor SLAs and external delivery governance

• Understanding of advanced automation environments (e.g., mock servers)

• Background in data-driven quality decision-making

Here's what else you need to know:

• Role may close earlier due to high applications.

• Competitive salary

• Location - London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB - with travel to our other sites when required.

• Excellent parental leave allowance.

• Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.

• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.

• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you.

• Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year-recognising our inclusive, people-first culture.

• Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.

• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.

• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way.

• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.