Quality Assurance Lead

Chartwells Independent; Birmingham; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

An established industry player seeks a dedicated QA Lead to join their innovative digital team in Birmingham. This hybrid role offers a unique opportunity to ensure the highest standards of quality for cutting-edge digital solutions in the food and drink sector. You will play a crucial role in the project lifecycle, working closely with product managers and developers to translate requirements into actionable test cases. With a focus on continuous improvement and efficiency, you will help shape testing methodologies and lead the charge in quality assurance. If you are passionate about testing and eager to make a significant impact, this role is perfect for you.

Benefits

Bonus scheme

Private medical insurance

Pension contributions

Free meals onsite

First class training and development

Exclusive travel discounts

Discounts on groceries

Cinema ticket discounts

Wellness and mindfulness classes

Career development programs

Qualifications

• Proven experience as a QA Tester with a focus on end-to-end testing.
• Strong analytical skills and understanding of complex business processes.

Responsibilities

• Translate functional requirements into detailed test cases.
• Perform manual testing and document test strategies.
• Collaborate with cross-functional teams to ensure quality.

Skills

End-to-end testing

User Acceptance Testing (UAT)

Analytical skills

Problem-solving skills

Agile methodology

Scrum

DevOps methodology

Test plan writing

Test case development

Education

Bachelor's degree in a related field

Tools

Azure DevOps

Jira

Salesforce

WebSphere

Job description

QA Lead

£Competitive Salary

Hybrid role

Benefits Include:

• Bonus scheme
• Private medical insurance
• Pension contributions
• Perks at Work access
• Free meals onsite
• First class training and development

Compass UK&I is a leading contract catering company dedicated to creating innovative and user-centric digital solutions. It’s an exciting time to join our digital team as we have developed an award-winning Omni Channel Digital Solution for food and drink ordering such as apps, kiosks and kitchen management systems and are at the forefront of deploying emerging technologies such as frictionless, AI tray scanning and robotics.

We’re looking for an experienced QA Lead who can work with our UK Product Team as well as our offshore Dev Team to ensure new product features are fit for release and of the highest standard. This role will be primarily based in the Compass UK&I offices in Birmingham within the Digital Team. You will work closely with the Product Manager, UX Lead, Business Analysis, Offshore Dev Team and other areas within the business to ensure everything is ready to test before being released into the live environment.

This role is all about playing a key part of the project life cycle, from a quality and testing perspective. You will be required to vocalise issues and/or concerns to project team and developers efficiently and be the driving force behind making efficiency improvements and building strong relationships. If you are someone who enjoys testing to a high standard and learning different parts of the business and systems to avoid issues in production, this role is perfect for you.

Responsibilities:

• Translate functional requirements and specifications into detailed test cases.
• Writing your own Test Plans and Status Reports.
• Running daily triages during test execution phase.
• Perform manual testing for a range of software and hardware products.
• Document test strategy and approach.
• Execute test cases and analyse results.
• Reporting, logging, tracking and managing defects in Azure Dev Ops.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.
• Identify and escalate any risks and issues where appropriate.
• Continuously improve testing processes and methodologies to enhance efficiency and effectiveness, identifying areas for improved testing efficiencies, test automation and implementation of automated test solutions.
• Participate, develop and enhance test automation framework for multi-functional web and mobile app-based solution.
• Support execution and debugging with internal agile squad teams.
• Maintain test environments and test data to support ongoing testing activities.
• Verify entry and exit criteria and defect management activities.
• Perform User Acceptance Testing (UAT) to ensure solutions meet user requirements and business requirements.
• Collaborate with software developers, business analysts, and other stakeholders to understand system requirements and ensure test coverage.
• Identify, prioritize, and track defects using issue tracking tools (e.g., Jira) and ensure timely resolution with development teams.

Experience required:

• Proven experience as a QA Tester or similar role, with a focus on end-to-end testing and UAT.
• Experience with testing websites, mobile apps and integrated systems.
• Experience with both hardware and software testing, understanding how one influences the other.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Strong analytical and problem-solving skills with the ability to quickly assimilate risks and issues and impacts to influence decision making to testing.
• Technically minded, with an ability to think out of the box and find solutions for complex testing scenarios.
• Extensive experience of understanding complex business processes, system, and project interdependencies to anticipate user behaviour or risks to systems.
• Experience with Agile, Iterative and Waterfall software development lifecycles.
• Working experience of scrum, agile, DevOps methodology.
• Working experience of Azure Active Directory B2C, Salesforce, WebSphere.
• Experience/knowledge of API testing and working with JSON, XML.
• Exposure to testing automation tools and principles.
• Experience of running automated test suites in CI/CD environments using Azure DevOps pipelines.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme.
• Grow your career with our Career Pathways and MyLearning programmes.
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more.
• Up to 44% off cinema tickets to enjoy your favourite blockbuster.
• Receive Wow Points every time you spend and use them on a wide range of brands.
• Unwind with us with free wellness, mindfulness and exercise classes.
• You can share all discounts and offers with your friends and families.