Quality Assurance & Enhancement Coordinator

University of Kent; Canterbury; On-site; GBP 30,000 - 34,000; Full time

Job summary

The University of Kent in Canterbury is seeking a Quality Assurance and Enhancement Coordinator to support academic quality assurance and enhancement activities within the QA Operations Hub. You will handle day-to-day QA tasks, respond to queries, and help maintain high standards across the university.

Collaborating with academics and professional services, you will build relationships, assist with ad-hoc projects, document processes, and contribute to data analysis to support continuous

Qualifications

• Excellent communication skills with internal and external stakeholders.
• Strong organisational and prioritising abilities to meet deadlines.
• Good IT skills with experience handling large databases and office software.
• Excellent interpersonal skills and ability to work under pressure.
• Ability to work independently and collaboratively to achieve targets.

Responsibilities

• Develop specialist knowledge of QA processes to work with minimal supervision.
• Provide first line responses to queries to academics and staff to ensure compliance.
• Build relationships with team members and stakeholders to promote quality assurance.
• Contribute to project work, create documentation and perform simple data analysis support.

Skills

Communication skills

Organisational skills

IT skills

Data analysis

Team collaboration

Tools

Large databases

Microsoft Office

Web-based applications

Job description

Please note: this opportunity is only available to current employees of the University

As Quality Assurance and Enhancement Coordinator, you will play an important role in supporting the University's academic quality assurance and enhancement activities as a member of the Quality Assurance and Enhancement Operations Hub. Working collaboratively with academic and professional services colleagues, you will effectively and efficiently process day-to-day quality assurance tasks and support ad-hoc work that enhance the University's practices. This is a varied opportunity to develop specialist knowledge while helping maintain high standards across the University.

As Quality Assurance and Enhancement Coordinator you can expect to be involved in:

• Developing specialist knowledge on a variety of quality assurance processes and responsibilities in order to work with minimal supervision to achieve deadlines and targets. This includes areas such as academic misconduct referrals, early appeal resolutions, committee servicing, external examiner administration, continuous monitoring
• Providing first line response for standard and non-complex queries to academics, professional service colleagues and external stakeholders to assist with compliance with the University's Regulatory Framework
• Building strong relationships with team members and other stakeholders to ensure a robust and collaborative culture of quality assurance, compliance and enhancement
• Contributing to project work through collaboration with a range of stakeholders, creating documentation and performing simple data analysis support

What will you bring to the role?

• Excellent communication skills including the ability to communicate clearly and accurately with a wide range of people both internal and external
• Excellent organisational and prioritising skills with ability to complete tasks promptly, accurately and with attention to detail
• Good IT skills; familiar with the use of large databases, spreadsheets, Microsoft Office applications and web-based applications to capture and report on quality assurance and accreditation data
• Excellent interpersonal skills including a helpful and responsive manner with the ability to remain calm when under pressure
• Ability to work both independently and in cooperation with others to meet deadlines

Please note: Previous applicants need not apply.

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The University of Kent values diversity and equality at all levels.