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An established industry player is looking for a Quality Assurance Engineer to join their dynamic Payments team. This role focuses on enhancing the customer experience through quality assurance practices and process improvements. You will work closely with product families and platform developers, utilizing data-driven insights to optimize performance. If you thrive in a collaborative environment and are passionate about driving quality and efficiency, this is the perfect opportunity to make a significant impact on the future of payment systems. Join a team that values hard work, fun, and innovation, and be part of a culture that champions inclusivity and excellence.
This is for Rekindle Program.
Note: For more details on the Rekindle program, please visit - Rekindle Program.
We enable Amazon Payments to build a world-class Payments CX and reduce the cost of payments. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data-driven team, utilizing a variety of data collection, enrichment, analytics, and visualizations to learn about our complex systems.
We believe in the "Work Hard. Have Fun. Make History" value by having a strong focus on sharing learning experiences from the front line with the development teams. The options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here.
The team consists of customer-focused individuals, leaders that champion and support an industry-leading payment gateway, and are great mentors. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We love to engage with other organizations and bring in efficiencies for our future launches, whether it's in our services or other organization's services.
We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by problems. When problems seem the hardest, we are at our best; we work harder to find the root cause and a solution.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.