Quality Assurance Counselor-Piedmont Region

Nichols College; Dudley; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Counselor to oversee compliance and quality assurance in juvenile facilities. This role involves serving as a key contact for peer reviews, managing case documentation, and facilitating community programs. Ideal candidates will have a Bachelor's degree and experience with juvenile populations, demonstrating skills in behavior analysis and crisis intervention. Join a team that values professional growth and offers opportunities for advancement within the Juvenile Justice system.

Qualifications

• Bachelor's degree and two years of experience with juvenile or family populations.
• Experience in developing and administering treatment plans.

Responsibilities

• Serve as the facility point of contact for peer review and quality assurance.
• Oversee ERC late scan reports and propose improvements.
• Facilitate community support and programming, including organizing events.

Skills

Behavior Analysis

Child Development

Counseling Techniques

Crisis Intervention

Education

Bachelor's Degree

Job description

Quality Assurance Counselor-Piedmont Region

Recruitment began on May 6, 2025, and the job listing expires on May 12, 2025.

This posting covers multiple facilities in the Piedmont Region, including: Cabarrus Youth Development Center, Cabarrus Juvenile Detention Center, Alexander Juvenile Detention Center, and Rockingham Youth Development Center. Note: Vacancies for this position are limited. Each facility has at least one vacancy but will not have more than two.

Reporting Structure: Positions will report directly to the Facility's assigned Regional Manager.

Work Schedule: Primarily 10 am - 7 pm, with one weekday per week from 1 pm - 10 pm. Expect to work one Saturday and one Sunday per month.

Note: Job duties require driving a state vehicle. A valid driver’s license must be obtained by the date of hire.

Job Responsibilities include but are not limited to:

1. Serving as the facility point of contact for peer review, policy compliance, and quality assurance.
2. Overseeing ERC late scan reports and proposing improvements.
3. Reviewing case notes and records for accuracy; visiting juveniles, documenting confinement/behavior, and advising management on status extensions or removals.
4. Facilitating community support and programming, including organizing recreation and special events.
5. Supporting facility operations such as scheduling, training, equipment needs, and reviews of reports.
6. Preparing for audits and site visits, ensuring follow-up on issues raised.
7. Reviewing camera footage for policy compliance and recommending improvements.
8. Assisting with juvenile intake, court appointments, and updates in NC-JOIN.
9. Coordinating investigations, managing inventories, and supervising visits and transports.
10. Handling juvenile grievances, appeals, and documentation.

Additional Requirements:

• Valid North Carolina driver’s license.
• Successful completion of Criminal Justice Certification requirements.

Salary and Advancement: Youth Counselors enjoy annual salary increases via a step pay plan, with initial salary based on education and experience. Opportunities for promotion and advancement within Juvenile Justice are available.

Knowledge, Skills, and Abilities: Candidates must demonstrate experience with at least two of the following areas: behavior analysis, child development, family systems, counseling techniques, minority cultures, behavioral treatments, or crisis intervention. Experience in developing and administering treatment plans is also required.

Minimum Qualifications: Bachelor’s degree and two years of experience working with juvenile or family populations, or an equivalent combination of education and experience.