Quality Assurance Coordinator & Internal Auditor

Forbes Solicitors LLP; Preston; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Health care benefits

Staff discount

Annual events

Job summary

Forbes Solicitors LLP are seeking a Quality Assurance Coordinator & Internal Auditor to join the People & Quality team at our Gordon House office. The role is full time, 36.25 hours per week, Monday to Friday, 9am-5pm, with future hybrid working available.

You will support the quality assurance framework by coordinating QA activities, carrying out internal audits, and providing essential admin to keep records accurate and up to date.

Qualifications

• GCSEs grade 9-4, including English and Maths.
• Previous experience in an administrative role.
• Excellent attention to detail with the ability to review and analyse documentation.
• Ability to prioritise tasks, manage time and coordinate multiple activities.
• Ability to work as part of a team and independently.
• Excellent IT skills using Word, Excel, Outlook and other systems/databases.
• Strong written and verbal communication skills.
• Aligns with the Firm's values.

Responsibilities

• Coordinate quality assurance activities and internal audits.
• Maintain and administer the Integrated Management System (IMS).
• Plan and carry out internal IMS audits with colleagues.
• Provide guidance on ISO standards and promote compliant processes.
• Support risk management and supervisor review processes.
• Provide admin support for QMR meetings and maintain minutes.
• Explore opportunities to use AI and automation to improve efficiency while ensuring quality.

Skills

Attention to detail

Time management

Teamwork

IT skills

Written and verbal communication

Independent working

Education

GCSEs English & Maths

Tools

Word

Excel

Outlook

Job description

The Role

Forbes Solicitors LLP are seeking a Quality Assurance Coordinator & Internal Auditor to join the People & Quality team at our Gordon House office. This role is full time, working 36.25 hours per week, Monday to Friday, 9am until 5pm, with future hybrid working available.

The purpose of this role is to support the effective delivery of the Firm’s quality assurance framework by coordinating quality assurance activities, carrying out internal process audits and providing the day-to-day administration that supports these processes. This role will help ensure records and documentation are accurate and up to date, processes and procedures are followed consistently, and areas for improvement are identified, helping the Firm to maintain high standards of quality and compliance.

This is an excellent opportunity for either an experienced administrator looking to apply their existing skills and experience, or someone seeking to start a career in quality assurance and internal auditing. While the role demands the fast pace, customer focus, and high standards of a law firm, it also ensures a sustainable work-life balance, reflecting the regional area it serves.

As a key member of our team, you will be responsible for achieving successful outcomes such as:

• Supporting the effective operation of the Firm’s Management system for ISO 9001 Quality, ISO 22301 Business Continuity and ISO 27001 Information Security.
• Manage and maintain the Firm’s Integrated Management System (IMS), ensuring documentation and records remain accurate and up to date.
• Plan and carry out internal IMS audits across the business, working with colleagues to assess compliance and identify opportunities for improvement.
• Support and promote continuous improvement, helping to identify and implement more effective ways of working.
• Supporting colleagues by providing guidance and promoting the Firm’s procedures and processes in line with the ISO Standards.
• Work collaboratively with legal and practice support teams across the firm to support quality and compliance objectives.
• Provide administrative support for Quality Management Review (QMR) meetings, ensuring accurate minutes are produced and agreed actions are monitored through to completion.
• Provide day-to-day administrative support, ensuring documentation, policies and procedures are maintained, reviewed and kept up to date.
• Support and coordinate the Firm's risk management and supervisor review processes, maintaining accurate records, providing guidance to supervisors, and monitoring progress and completion.
• Work with colleagues to identify opportunities to use AI and automation to improve efficiency and streamline processes, while maintaining quality and compliance.

We will be progressing applicants to the next stage based on their demonstrated knowledge, experience, and skills in:

Essential:

• GCSES grade 9-4, including English and Maths, or equivalent.
• Previous experience of working in an administrative role.
• Excellent attention to detail, with the ability to review and analyse documentation to ensure accuracy, compliance and quality standards are maintained.
• Demonstrates the ability to prioritise tasks, manage time effectively, and coordinate multiple activities simultaneously to meet deadlines.
• Demonstrates the ability to work as part of a team.
• Demonstrates excellent IT skills and the ability to use multiple platforms such as Word, Excel, Outlook and other systems/databases.
• Demonstrates excellent written and verbal communication skills for interacting with colleagues and external parties.
• Demonstrates the ability to work independently as well as part of a team.
• Aligns with the Firms values.

Desirable

• Previous experience in a law firm or professional services environment.
• Previous audit experience.
• Previous experience and knowledge of ISO 9001, ISO 22301 and ISO 27001.

The Firm

At Forbes Solicitors, we believe in creating a supportive and collaborative environment where our team members can thrive and develop themselves and others. We offer a comprehensive range of legal services and have offices across the North, with deep roots in Lancashire. Our team are known for its genuine, practical advice and passion for achieving the best results. We are real people who listen to each other and work together to deliver exceptional service.

We are proud to have been awarded Investors in People (IIP) Gold Accreditation and the Firm is ranked as a Legal 500 Top Tier Firm and a Chambers and Partners Leading Firm.

We are a values led Firm and are looking for people who embody our values: authenticity, striving for exceptional results, and unity in teamwork to join our award-winning Firm.

The Benefits

We are dedicated to supporting our people and offer a range of benefits, including:

• 25 days annual leave, plus bank holidays, increasing with length of service.
• Annual leave purchase scheme (Subject to T&Cs).
• Enhanced family friendly policies and pay for Maternity, Paternity and Adoption.
• Enhanced sick pay.
• Celebration and Volunteer leave.
• Ongoing professional development and progression opportunities;
• Profit share scheme.
• Additional long service awards.
• Subsidised tuck shops.
• Staff discount on Firm services.
• Health care benefits (Health Cash Back Plan and Mental Health Counselling Services).
• Retail and gym membership discounts.
• Recruitment and legal department referrals (Subject to T&Cs).
• Annual Events.

Forbes is an equal opportunities and disability-confident employer, accredited by Investors in People and ISO 9001 quality management systems. We are committed to equal opportunities in employment, service provision, and supplier engagement, and strive to maintain a workforce that reflects the local community.