Quality Assurance Business Partner - Domiciliary Care

TN United Kingdom; Crawley; On-site; GBP 35,000 - 55,000; Full time

Job description

Quality Assurance Business Partner - Domiciliary Care, Crawley

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is one of the nation’s leading home care providers and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales, as well as our Support Office in Alcester, Warwickshire. We’re now looking for a Quality Assurance Business Partner to join our team.

This role involves working as a key member of the quality assurance team and acting as a point of contact for the wider business. The role of Quality Assurance Business Partner is crucial in ensuring the success of our central region by maintaining accurate files and ensuring we meet the standards set by CQC.

Main Responsibilities

• Provide expert guidance and direction to Area Care Managers regarding quality and compliance.
• Identify opportunities to improve the quality and compliance of the region and branches.
• Drive the Quality Agenda set by the Head of Quality across the region/area.
• Support Area Care Managers in completing internal quality assurance audits to improve quality and compliance, and identify areas for improvement.
• Initiate, prioritize, and manage processes with Area Care Managers for reviewing underperforming branches in quality and compliance.
• Share “Best Practice” throughout the region to enhance quality, compliance, and service standards.

About You

To succeed in this role, you should have previous experience in a quality or compliance role within the care sector. You also need to be self-motivated and passionate about person-centered care.

Benefits

• Career progression opportunities
• Car allowance of £400 per month
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from various businesses and services
• Refer a friend scheme

Helping Hands is committed to promoting a diverse and inclusive workforce, believing this fosters a comfortable working environment for all staff. All applications will be treated fairly in line with our Equality and Diversity Policy.