Quality Assurance Associate (Mortgage/Protection)

Tembo; Chesterfield; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Tembo is looking for an experienced Quality Assurance Associate to enhance compliance in mortgage and protection files. You will perform Quality Assurance checks, provide compliance training, and support operational efficiency. This role offers career growth in a dynamic environment with benefits including generous holiday, remote work options, and private medical cover.

Benefits

Generous options package

25 days holiday (+ bank holidays)

Remote or London office work

Private medical cover + perks through Vitality

Training budget for growth

High-spec setup

Annual company away day abroad

Quarterly company socials

Qualifications

• Minimum of 1-2 years in a compliance role within the mortgage or financial services industry.
• Understanding of UK mortgage regulations and legislation (FCA Handbook, MCOB rules, AML, GDPR, Consumer Duty).
• Proficiency in compliance monitoring software and mortgage CRM systems.

Responsibilities

• Undertake regular Quality Assurance checks on adviser files (mortgage and protection).
• Maintain management information, provide feedback to management on findings, and track actions.
• Support the Compliance team in wider responsibilities, such as reviews and reports aligned with the Compliance Monitoring Plan.
• Proactively identify opportunities to improve file-checking processes and operational efficiency.

Skills

Attention to detail

Analytical skills

Problem-solving skills

Communication skills

Education

CeMAP qualification

Tools

Compliance monitoring software

Mortgage CRM systems

Job description

We are seeking an experienced Quality Assurance Associate to join our team at Tembo, a leading Mortgage and Savings Platform. The Quality Assurance Associate will join a team of file checkers and play a critical role in ensuring that all mortgage/protection files comply with regulatory and internal standards.

Key Responsibilities:

1. Undertake regular Quality Assurance checks on adviser files (mortgage and protection).
2. Maintain management information, provide feedback to management on findings, and track actions.
3. Identify key areas for improvement, complete trend analysis, and provide ad hoc training to Mortgage and Insurance Teams as required.
4. Assist with the provision of induction training to new starters on compliance requirements in the Quality Assurance checks.
5. Support delivery of firm-wide Compliance Training.
6. Support the Compliance team in wider responsibilities, such as reviews and reports aligned with the Compliance Monitoring Plan.
7. Assist the Risk team with reporting and risk identification within Tembo.
8. Collaborate with the Head of Compliance to review and update compliance policies, procedures, and checklists regularly.
9. Provide advice and guidance to internal teams regarding regulatory requirements and best practices.
10. Proactively identify opportunities to improve file-checking processes and operational efficiency.
11. Assist with ad-hoc mortgage fraud reviews.

Required Qualifications and Experience:

• Minimum of 1-2 years in a compliance role within the mortgage or financial services industry, focusing on file checking or auditing.
• CeMAP qualification is ideal but not essential.
• Understanding of UK mortgage regulations and legislation (FCA Handbook, MCOB rules, AML, GDPR, Consumer Duty).
• Exceptional attention to detail.
• Strong written and verbal communication skills.
• Analytical and problem-solving skills to identify trends and challenges.
• Proficiency in compliance monitoring software and mortgage CRM systems.

Why join Tembo?

This role offers a fantastic opportunity for career development within compliance and financial services. You will gain hands-on experience across key compliance functions and have the chance to progress within a fast-growing and dynamic company. If you’re ready to take on new challenges, make an impact, and grow your expertise, we’d love to hear from you! We offer:

• Generous options package - be invested in the success of Tembo
• 25 days holiday (+ bank holidays)
• Work remotely or from our London office
• Private medical cover + perks through Vitality
• Training budget for your growth
• High-spec setup - laptop, monitor, and other home office perks
• Once-in-a-lifetime startup experience as it gears up for high growth
• Annual company away day abroad
• Quarterly company socials