Quality Assurance Assistant

ProTec Nutra Ltd; Ilkeston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK nutraceutical company is seeking a Quality Support professional in Ilkeston. This role involves maintaining the Quality Management System, supporting HACCP efforts, and conducting internal audits. Candidates should have a strong understanding of Quality Systems and Food Safety principles. This office-based role offers standard working hours and requires good communication and organisational skills. Suitable for those with a right to work in the UK.

Qualifications

• Understanding of Quality Management Systems essential.
• Knowledge in HACCP is beneficial.
• Experience in performing internal audits required.
• Excellent communication skills are necessary.

Responsibilities

• Support QMS maintenance and development.
• Write and implement standard operating procedures.
• Contribute to the HACCP team.
• Conduct internal audits and follow up on corrective actions.
• Manage Quality documentation and records.
• Investigate non-conformities with suppliers.
• Review lab results for compliance.
• Respond to customer inquiries professionally.
• Use Excel for managing logs and reports.
• Follow Good Laboratory Practice when sampling.

Skills

Understanding of Quality Management Systems

Food Safety principles

HACCP knowledge

Internal audits experience

Good communication skills

Organised and attention to detail

Excellent time management

Multitasking

Professional customer interaction

Teamwork

Tools

Microsoft Office

Job description

The Company & Appointment

The Company is a UK based nutraceutical business specialising in the import and distribution of raw materials intended for the manufacture of food supplements.

A fantastic opportunity to join a well-established and expanding nutraceutical business. You will be part of a team responsible for a wide range of Quality, office & laboratory-based duties.

The successful candidate will report to the Quality & Site Manager but also support a number of technical and commercial staff, both inside and outside the company.The ideal candidate would have experience of working in a Quality environment and would be desirable to have some understanding of basic laboratory practices. Your colleagues will support you to gain an understanding of the business and the markets in which it operates.

This is an office-based role with standard hours of 8am 4pm.

Key Responsibilities

• Support the ongoing maintenance and development of the Quality Management System (QMS), including BRCGS Storage & Distribution.
• Write, update, and implement standard operating procedures, policies, and work instructions that reflect current practices and regulations.
• Contribute actively to the HACCP team, helping maintain a strong food safety culture across the business.
• Carry out internal audits, including hygiene and fabrication checks, and follow up on any corrective actions required.
• Keep all quality records, documentation, and logs accurate, organised, and up to date.
• Work directly with suppliers to investigate non-conformances, resolve Quality issues, and ensure they meet UK/EU regulations and ProTec Nutra standards.
• Review and interpret external lab results to support product quality, safety, and regulatory compliance.
• Respond to customer enquiries and complaints in a professional and timely manner.
• Manage multiple Quality-related workstreams, maintaining strong attention to detail and meeting deadlines.
• Use Microsoft Office, especially Excel, to manage logs, prepare reports, and track Quality objectives.
• Communicate clearly and effectively with internal teams, customers, and suppliers, both verbally and over email.
• Follow Good Laboratory Practice (GLP) and proper aseptic techniques when sampling products for external testing.
• Complete Supplier Assessment Questionnaires (SAQs) for customers with accurate and relevant Quality and product information.
• Support cross-departmental activities as needed, contributing to wider business operations when required.
  
  

Requirements

Essential

• Understanding of Quality Management Systems
• Understand the importance of Food Safety principles
• Knowledgeable in HACCP (recognised training is beneficial)
• Experience in performing internal audits
• Good communication skills written and verbal
• Organised and good attention to detail
• Excellent time management
• Able to work to deadlines and multitask
• Able to deal with customers and visitors professionally
• Happy to work as part of a team
  
  

Desirable

• Experience with basic laboratory principles
• Knowledge and understanding of nutrition
• A full clean driving license
  
  

We are unable to offer visa sponsorship for this role. Therefore, we can only consider candidates who already have a valid right to work in the UK

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