Quality Assurance and Systems Officer (FRMS) – 9 Month FTC

Networking Women in the Fire Service; Witham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading fire service organization is seeking a Quality Assurance and Systems Officer to enhance their Fire Risk Management Information System. This pivotal role involves monitoring system performance, conducting audits, and ensuring data quality to meet both protection and prevention goals. Candidates should have relevant qualifications and a passion for utilizing technology to improve fire safety.

Qualifications

• Experience in the use of risk management systems and application management.
• Knowledge of IT service management framework such as ITIL.
• Experience in application and database management, including auditing and testing.

Responsibilities

• Monitor and maintain the Fire Risk Management Information System.
• Undertake system audits and ensure data accuracy.
• Assist in developing QA processes to comply with NFCC requirements.

Skills

Risk Management Systems

Analytical Skills

Technical Documentation

Education

Relevant Professional Qualifications

Job description

The Role

Within both the Protection and Prevention departments for Essex County Fire and Rescue Service (ECFRS), we are passionate about fire safety in the home and the workplace. In the role of Quality Assurance and Systems Officer, you will support the Business Engagement Manager in leading the improvement and quality assurance of our Fire Risk Management Information System, to ensure its effectiveness and reliability in supporting service delivery and performance across both Protection and Prevention.

• What You Will Be Working On
• Monitor and maintain the system to ensure that statutory time limits and data standards are being achieved.
• Undertake auditing of the system and data to ensure it remains accurate and effective.
• Ensure appropriate workflow progress, monitoring outstanding work and adhering to existing policy and procedure.
• Ensure relevant data within the system is maintained to a high quality, ensuring changes and updates to the data are managed continuously and quality assurance processes are implemented and followed.
• To assist with the development, implementation and maintenance of QA processes to provide assurances to the Service and the people of Essex, for the delivery of all relevant workstreams, in line with NFCC requirements.
• Create as appropriate, technical documentation for new workstreams across Protection and Prevention.
• Co-ordinating and managing the delivery of workstreams, alongside the ICT Business Partner, ensuring that all records are kept up to date, on track for completion and delivered within agreed timeframes.
• Monitor performance, conduct acceptance testing as required, support the implementation of new releases and ensure that any revisions made meet the needs of the Prevention and Protection.
• Work autonomously with senior users and service managers across Protection and Prevention, alongside the ICT Business Partner, to improve ways of working and deliver optimal outcomes with the system.
• Provide or facilitate professional advice, technical business analysis and assistance in the delivery of development activities.

What Are We Looking For?

This role will be perfect for you if you are passionate about the use of technology, and how it can be utilised in relation to fire safety and are motivated by what you can bring to ECFRS and the people of Essex.

You will have experience in the use of relevant risk management systems, including knowledge with application management and configuration. You should have experience in analysing and interpreting information, in order to develop appropriate solutions or solve problems.

Eligibility

• Hold relevant professional qualifications, or equivalent experience in working with recognised risk management systems
• Where possible, hold certification through a recognised framework for IT Service Management, such as ITIL
• Experience in application and database management, including auditing and user acceptance testing.
• Full driving licence.

How to apply

You will be required to submit a CV detailing a minimum of five years employment and / or education history, along with a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria detailed in the Person Specification.

You may submit this either as a word document, pdf, or an mp3 (voice note) or mp4 (video), however the word count of your supporting statement should not exceed 750 words no matter which format you choose to present your application.

You may attach separate documents (such as qualifications) should you wish. Your CV and additional documents will be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications).

Assessment and selection

The assessment and selection approach will be:

Stage 1 – Wednesday, 9th July ‘25

Application & shortlisting (assessment of your supporting statement will be made against the essential criteria)

Stage 2 – w/c 14th July ‘25

Interview – If successfully shortlisted, the final part of the recruitment process will incorporate a role specific interview (further details will be shared accordingly and in a timely manner).

Our Culture and Benefits

Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.

You can find out more about our benefits at https://www.essex-fire.gov.uk/recruitment/benefits

Safeguarding

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.

You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

This role will be subject to a Disclosure and Barring Service (DBS) check.