Quality Assurance and Improvement Manager WCC621024

ENGINEERINGUK; City of Westminster; On-site; GBP 54,000 - 75,000; Full time

Job summary

Westminster City Council is seeking a Quality Assurance and Improvement Manager to uphold high standards in Housing Services. The role involves overseeing quality assurance, developing performance reports, and leading staff development initiatives. Ideal candidates should demonstrate strong leadership, communication skills, and a commitment to resident-focused service delivery. Join a vibrant community dedicated to equality and diversity.

Benefits

Flexible working patterns

Support for employees with disabilities

Qualifications

• Proven experience in a similar role.
• Strong leadership skills and knowledge of relevant legislation.

Responsibilities

• Overseeing quality assurance activities.
• Developing performance reports and implementing training programs.
• Fostering continuous service improvement.

Skills

Leadership

Communication

Interpersonal Skills

Digital Solutions

Job description

Quality Assurance and Improvement Manager WCC621024

Job Details:

• Salary range: £54,684 - £74,487 per annum
• Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
• Hours per week: 36
• Contract type: Permanent
• Closing date: 1 June 2025

About Us:

Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Our City Lions team helps young local people engage with culture, creativity, and dreams, transforming lives through dedicated support and innovative programs.

The Role:

As Quality Assurance and Improvement Manager, you will contribute to Westminster's success by maintaining high standards in Housing Services, working with key partners to deliver excellent customer service, and leading staff development initiatives. Your responsibilities include overseeing quality assurance activities, developing performance reports, implementing training programs, and fostering continuous service improvement.

About You:

You should have proven experience in a similar role, with strong leadership skills, knowledge of relevant legislation, excellent communication abilities, and proficiency in digital solutions. The role requires effective workload management, interpersonal skills, and a commitment to resident-focused service delivery.

We encourage applications from diverse backgrounds, including Care Leavers and individuals from the Global Majority, and support flexible and inclusive working arrangements.

What We Offer:

Join Westminster City Council to be part of a vibrant, inclusive community committed to a Fairer Westminster. We promote equality, diversity, and wellbeing, offering flexible working patterns and supporting employees with disabilities.

For more information, visit our equality duties page.