Quality & Assurance Advisor

Transport for London; Greater London; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Final salary pension

Free travel on TfL network

30 days annual leave

Private healthcare (discounted)

Cycle-to-work scheme

Discounted Eurostar travel

Job summary

Transport for London is seeking a Quality & Assurance Advisor to support the PMO and Delivery Hubs in delivering quality assurance activities and maintaining data quality across programmes. You will coordinate meetings, prepare papers, collate metrics and dashboards, and drive improvements to the Quality strategy, governance frameworks and COPQ reduction.

This role involves stakeholder engagement and proactive issue resolution to sustain high delivery standards.

Qualifications

• Experience implementing quality management processes across large programmes.
• Ability to prepare supporting papers for meetings and governance reviews.
• Knowledge of quality management systems auditing and assurance frameworks.
• Experience with data analysis, dashboards and performance reporting.

Responsibilities

• Support the development, rollout and refinement of quality management processes across Hubs.
• Coordinate meetings organised by the Quality and Assurance team, PMO management and Delivery Hubs.
• Collate and analyse data, report metrics, trends and insights, and maintain dashboards.
• Support trend analysis for COPQ and quality improvement opportunities.
• Contribute to safety culture within capital projects and provide admin support for the business area.
• Assist with governance and quality reporting across programmes.

Skills

Quality management

Stakeholder management

Data analysis

MS Office

Reporting

PMO support

Job description

Role: Quality & Assurance Advisor

Salary: Circa £39K based on skills, knowledge and experience

Band: 2

Position type: TfL Permanent

Location: Endeavour Square, London/Hybrid

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Role Overview

The Quality and Assurance Business Administrator role supports the Programme Management Office (PMO) and Delivery Hubs in the delivery of quality and assurance activities and the management of related data generated by the Quality and Assurance team.

Scope of role includes a multitude of planning, liaison, coordination and communication activities associated with supporting the effective management of the Quality strategy, PMO and Delivery Hub quality reporting.

Key Accountabilities

• Support the development, rollout and continual refinement of quality management processes, ensuring consistent adoption across Hubs and promoting alignment with TfL’s wider assurance and governance frameworks.
• Contribute to lessons learned activities by capturing insights, identifying systemic issues and supporting the implementation of corrective and preventive actions to strengthen delivery quality across all programmes.
• Responsible for supporting the planning, organisation and administration of all meetings organised and conducted by the Quality and Assurance team, PMO management and Delivery Hubs.
• Collate and analyse data as required, reporting on relevant metrics, trends and insights within the team and maintain dashboards, in alignment with the performance reporting team.
• Supports ongoing trend analysis for critical, systemic issues and high value opportunities to replicate successes and prevent re-occurrence of cost of poor quality (COPQ)
• Contribute to driving and leading a positive safety culture within Capital projects and ensuring their team is invested in managing and improving safety performance and provide general administrative assistance for the business area.

Skills, Knowledge And Experience

Knowledge

• Knowledge of Quality management systems.
• Knowledge and understanding of capital projects and programmes with an understanding of how disciplines and programme controls supports a high functioning environment.
• Ability to provide support in meetings including preparing supporting papers.
• Ability to use Microsoft Office including Word, Excel, Outlook, and PowerPoint to intermediate level (e.g. tables, pivot tables, presentations, etc).
• Knowledge of reporting structures and data analysis techniques.
• Good knowledge of Programme and Project Management Systems and Tools.
• Knowledge of quality management systems auditing

Skills

• Excellent organisation skills to manage a multiple streams of work in support of delivery of high risk, value and complex project and programmes.
• Specific technical skills include:
• Stakeholder Management
• Organisation & Planning
• Information Management & Reporting

Experience

• Experience of creating, adapting and monitoring process in major projects and experience of implementing tools to support changes.
• Experience of dealing with a range of stakeholders at all levels across the organisation.
• Experience of Data Entry and Maintenance working to tight deadlines.
• Experience in effective management of stakeholder demands and communicating effectively, both orally and in writing.

Equality, diversity, and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel