Quality Assurance Advisor

Arthur J. Gallagher & Co. (AJG); Glasgow; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Quality Assurance team. This role offers the opportunity to ensure compliance and excellence within the insurance sector, working closely with a professional team to monitor and support Appointed Representatives. You'll lead oversight initiatives, build strong relationships, and contribute to continuous improvement efforts. If you are passionate about risk management and have a background in insurance, this is a fantastic opportunity to make a significant impact in a supportive and inclusive environment. Join a company that values diversity and is committed to your professional growth.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (4x basic salary)

Income protection (up to 50% of annual income)

Health cash plan or Private medical insurance

Three fully paid volunteering days

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Emergency back-up family care

Qualifications

• Experience in the insurance industry is highly valued.
• Knowledge of FCA handbook related to Appointed Representatives is essential.

Responsibilities

• Lead oversight of UK Retail Appointed Representatives.
• Build relationships with key stakeholders for service enhancement.
• Assist with FCA reporting requirements and provide insightful reports.

Skills

Insurance experience

Quality Assurance principles

Interpersonal skills

Active listening

Relationship building

Compliance knowledge

Education

GCSE standard or equivalent

CII/Dip CII

Tools

MS Office

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking a passionate individual who is dedicated to ensuring excellence to join our team of Quality Assurance experts. If you have experience within the insurance industry, we are particularly interested in hearing from you. Your expertise, sound judgment, and compliance track record will be invaluable in keeping our organisation on the right track. Working alongside a committed, professional, and assertive team, you will provide oversight and monitoring of our UK Retail Appointed Representatives, ensuring compliance and excellence in our operations.

We are open to considering candidates on a nationwide basis who can travel regularly to our Appointed Representatives and Gallagher offices in the north.

How you'll make an impact

• Lead the independent oversight and monitoring of the UK Retail Appointed Representatives and Introducer Appointed Representatives
• Build relationships with key stakeholders within the business, acting on feedback for service enhancement
• Collaborate with branch and Partner Assurance teams to establish and document oversight and monitoring parameters
• Implement and update the oversight framework across the AR/IAR population, ensuring seamless integration within the Gallagher estate
• Participate in supervisory and conduct meetings, producing insightful reports as needed
• Assist with FCA reporting requirements, ensuring timely and accurate submissions
• Provide monthly reports to the UK Retail Conduct and Risk Forum, highlighting performance and potential risks
• Review and update team documents, such as the Oversight Policy and AR Framework, to ensure continuous improvement
• Keep up to date with industry knowledge to ensure appropriate proficiency levels are maintained, especially Financial Conduct Authority compliance requirements

About You

• Insurance experience ideal – we are happy to consider those coming from a similar background
• Educated to GCSE standard or equivalent, having or working towards CII/ Dip CII. With a deep knowledge of the principles of Quality Assurance
• Knowledge of the FCA handbook related to Appointed Representatives
• Ability to build strong and credible relationships with key partners and team members
• Excellent interpersonal skills and active listening abilities
• MS office proficiency
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.