Quality Assurance Administrator (Assessment Delivery)

Overview

Contract: x2 15 months Fixed-term

Location: Quorum Business Park, Newcastle upon Tyne / Hybrid

This is a hybrid working role, so you’ll need to be able to work from our Head Office twice a week

Hours per week: 37

Salary: £24,242.40

About the role

We’re excited to be looking for a Quality Assurance Administrator (Assessment Delivery) to join our Quality Assurance team.

You’ll be responsible for managing and maintaining the integrity of the assessment processes of all NCFE and CACHE qualifications, both in-house and at our approved centres.

The Assessment Delivery team ensures external assessments are delivered in line with our policies and reliable results are issued to our learners, upholding high standards of compliance with regulatory requirements. You'll support the team by providing timely and effective administrative support across a range of activities. You'll also be supporting to ensure learners are not disadvantaged or inappropriately advantaged by external assessment processes and maintaining the integrity of those assessments.

How you’ll make an impact:

• Ensuring accurate, efficient delivery of QA processes to ensure delivery of exceptional customer service
• Proactively identifying areas of external assessment paper non-compliance and proactively following those up to successful closure
• Co-ordinating team activities including scheduling meetings, appointments, customer visits and co-ordinating training and events
• Maintaining accurate records (e.g. CRM, RAID logs etc.), generating reports and completing QA checks on assessment records
• Ensuring the accurate and timely upkeep of our secure storage facilities (may require an element of manual handling)

We’d love to hear from you if you offer the following:

• Excellent communication skills, both verbal and written including excellent grammar and spelling
• Experience in using various office applications and software such as Excel and Outlook
• Proven data entry skills
• Strong organising and prioritisation skills and the ability to maintain a high standard of accuracy
• Ability to co-ordinate multiple tasks, events and diaries so experience of working in a busy administrative role is essential

What will we offer you in return?

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Benefits page which covers financial, physical and mental health support, time off and your development.

• Annual leave starting at 25 days and increasing up to 30 days with length of service
• 8 bank holidays and an additional 3 days off during the Christmas closure
• YOU celebration day to celebrate your birthday or another life event
• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing
• Learning and Wellbeing fund of up to £200 per year
• £400 towards any NCFE accredited qualifications per year
• Up to 20 Volunteering hours per year
• Flexible working culture with a hybrid working approach
• Early finish on a Friday at 4:30pm to start your weekend early
• Health cash plan through Westfield to claim towards health costs such as dental and optical
• Tech and Home scheme with savings at Currys and IKEA
• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling
• Pension of up to 9% employer contribution when you contribute 3%
• Death in service payment worth 4 x your salary

In addition to our benefits package, our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our Colleague Experience Charter and working life at NCFE.

Shape real change with an NCFE career

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.

Want to know more? Take a look at our website https://www.ncfe.org.uk/

How to apply

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Friday 25 April 2025

Interview Date: Thursday 1 May 2025

Equality, Diversity and Inclusion (EDI) statement

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.