Quality Assurance Administrator

Progressive Care; Brampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Progressive Care is seeking an Administrative Support professional to enhance service quality and compliance. The ideal candidate will possess exceptional attention to detail, strong IT skills, and the ability to manage sensitive information. Join a company committed to innovation and making a positive impact through quality social care services.

Benefits

Competitive Salary

29 days holiday including Bank Holidays

Auto Enrollment in NEST Pension

Qualifications

• Excellent grammar and formatting skills are essential.
• Ability to manage timescales effectively and work swiftly.
• Strong verbal and written communication skills required.

Responsibilities

• Conduct quality assurance and auditing of assessment reports for court.
• Take and manage meeting minutes for legal panels.
• Ensure confidentiality and data protection in all communications.

Skills

Attention to detail

Communication

Organisational skills

IT skills

Tools

Microsoft Office

Job description

As a national leader in Social Care for over 25 years, we are committed to innovation, excellence, and making a real impact. Our nurturing and empowering culture allows us to deliver exceptional services through our highly skilled, committed, and multi-disciplinary teams.

We offer a range of services, including:

Family Assessment Services Children’s Residential Homes 16+ Supported Living Learning Disabilities Supported Living

All our services are designed to provide safety, growth, and independence for individuals and families.

Our Mission

At Progressive Care, our brand stands for trust, quality, and care. Every service we provide is thoughtfully designed to deliver excellence, consistency, and a meaningful impact. With a professional and person-centered approach, we ensure reliability and progress, creating lasting value for those we care and support.

Job Purpose

To support the continuous improvement and regulatory compliance of the service by providing exceptional administrative support through having excellent attention to detail. The role involves reading Assessment Reports destined for the courts and must ensure these are of the required standard. Reports are completed by professional social workers and no content changes are required, however often they can contain spelling errors, poor grammar, incorrect formatting and spelling mistakes. These mistakes need to be picked up and amended to retain the quality of the report.

There will be a requirement to ensure effective and accurate minutes are taken of our legal panel to secure consistent follow up of actions agreed. There may a requirement to undertake other minuting duties. The role is a new role and will develop as we progress a flexible and helpful nature is always valued.

Key Responsibilities

Quality Assurance and Auditing of Assessment Reports for Court Attention to detail and consistent Administrative and Document Management Communication and Coordination Confidentiality and Data Protection Taking meeting minuets that could be used in a legal setting

Person Specification

Essential:

Excellent Grammar and formatting skills. Excellent IT skills. Be able to work swiftly, with purpose and manage timescales effectively. Excellent organisational skills and attention to detail. Strong written and verbal communication skills. Competent in using Microsoft Office (Word, Excel, Outlook). Ability to handle sensitive information with discretion.

Desirable:

Understanding of the importance of managing organisational reputation in a legal arena. Knowledge of safeguarding principles and relevant legislation. Experience producing reports, audits, or performance dashboards. Knowledge of quality assurance processes and regulatory compliance is desirable.

Benefits:

Competitive Salary 29 days holiday incl. Bank Holidays Auto Enrollment in NEST Pension

Are you Ready to Start Your Career with us? Speak to our Talent Team today and join the Progressive Care Community !

**Due to the nature of this role, Progressive Care conducts enhanced background checks through the Disclosure & Barring Service (DBS) for all hired personnel. Please note that sponsorship is not available for this position, and all applicants must have the right to work in the UK. **